Multilingual Customer Support Specialist

1 week ago


Sacramento, California, United States SAFETY CENTER INC. Full time
Job Overview

Position Summary:
Safety Center Incorporated, a nonprofit organization established in 1934, is dedicated to enhancing community safety and well-being by empowering individuals to make informed, positive choices.

We fulfill our mission through a diverse range of community and professional initiatives aimed at promoting lifelong safety and health. We currently have openings for a Bilingual Call Center Representative.


Key Responsibilities:
  • Handle incoming calls from program participants, ensuring accurate collection of contact details, identifying their needs, and providing prompt responses to inquiries.
  • Assist participants in navigating our website and other resources to access necessary information.
  • Employ de-escalation techniques by actively listening, acknowledging concerns, and focusing on effective solutions.
  • Work collaboratively with fellow Call Center staff to enhance processes that support the C.A.R.E. initiative.
  • Strive to minimize wait times, dropped calls, and voicemail messages.
  • Perform additional duties as required to meet the needs of clients and the organization.
  • Maintain regular and predictable attendance.
  • Foster a positive working relationship with colleagues.

Qualifications:
  • Bilingual proficiency in Russian and Spanish.
  • Consistent and reliable attendance.
  • Experience with internet software, including Zoom and video conferencing tools.
  • Familiarity with basic office equipment such as internet and email, copiers, fax machines, postage meters, and telephones.

Education and Experience:

A high school diploma or equivalent (GED) is required, along with one to three months of related experience or training, or a suitable combination of education and experience.


Language Proficiency:
  • Ability to read and understand simple instructions, brief correspondence, and memos.
  • Capability to write basic correspondence.
  • Ability to effectively communicate information in one-on-one and small group settings with clients and other staff members.

Compensation:

Competitive hourly wage.


COVID-19 Considerations:

We prioritize the health and safety of our staff and clients. Therefore, all employees are required to receive the COVID-19 vaccine as a condition of employment, with medical and religious exemptions available.



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