Multilingual Customer Support Specialist
1 week ago
Position Summary:
Safety Center Incorporated, a nonprofit organization established in 1934, is dedicated to enhancing community safety and well-being by empowering individuals to make informed, positive choices.
We fulfill our mission through a diverse range of community and professional initiatives aimed at promoting lifelong safety and health. We currently have openings for a Bilingual Call Center Representative.
Key Responsibilities:
- Handle incoming calls from program participants, ensuring accurate collection of contact details, identifying their needs, and providing prompt responses to inquiries.
- Assist participants in navigating our website and other resources to access necessary information.
- Employ de-escalation techniques by actively listening, acknowledging concerns, and focusing on effective solutions.
- Work collaboratively with fellow Call Center staff to enhance processes that support the C.A.R.E. initiative.
- Strive to minimize wait times, dropped calls, and voicemail messages.
- Perform additional duties as required to meet the needs of clients and the organization.
- Maintain regular and predictable attendance.
- Foster a positive working relationship with colleagues.
Qualifications:
- Bilingual proficiency in Russian and Spanish.
- Consistent and reliable attendance.
- Experience with internet software, including Zoom and video conferencing tools.
- Familiarity with basic office equipment such as internet and email, copiers, fax machines, postage meters, and telephones.
Education and Experience:
A high school diploma or equivalent (GED) is required, along with one to three months of related experience or training, or a suitable combination of education and experience.
Language Proficiency:
- Ability to read and understand simple instructions, brief correspondence, and memos.
- Capability to write basic correspondence.
- Ability to effectively communicate information in one-on-one and small group settings with clients and other staff members.
Compensation:
Competitive hourly wage.
COVID-19 Considerations:
We prioritize the health and safety of our staff and clients. Therefore, all employees are required to receive the COVID-19 vaccine as a condition of employment, with medical and religious exemptions available.
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