Customer Support Specialist

2 weeks ago

Sacramento, California, United States DHL Express Full time

What sets DHL apart? Our People. We recognize that each employee's unique contributions make us the leading Delivery and Logistics Company globally.

Distinguished as the No. 1 Best Workplace by Great Place to Work and Fortune Magazine

DHL is dedicated to fostering an environment that empowers every team member to maximize their impact on our operations. Our culture emphasizes personal commitment to our mission, to one another, and to our global communities. DHL strives to be an exceptional workplace. Alongside competitive compensation packages, our employees benefit from a variety of programs, services, and perks that enhance their personal lives.

Embark on YOUR career with DHL today

DHL is currently seeking a Retail Service Agent. The Retail Service Agent will be responsible for delivering Retail customer support to ensure the efficient and timely management of customer shipments. This role will operate independently at our new facility and will oversee the opening and closing of the location. The Retail Service Agent will ensure adherence to safety, security, regulatory, and company policies.

Key Responsibilities:

  • Engage with customers and promptly address any inquiries or concerns (including via telephone).
  • Prepare labels and documentation necessary for customers wishing to send their international or domestic shipments with DHL.
  • Assist customers with dropping off or picking up their pre-labeled DHL shipments.
  • Support operational procedures including sorting, shipment processing, documentation, manifesting, bagging, and sending shipment status information as required.

Skills & Qualifications:

  • Availability to work the following schedule: Mon-Fri 10am-6pm, Sat 11am-3pm.
  • Comfortable lifting up to 60lbs regularly.
  • High School diploma or GED required.
  • Generally 1-3 years of experience in Customer Service.
  • Experience in a similar role or in a leadership capacity is preferred.
  • Intermediate service, production, or support role with greater responsibility to perform most standard work within the function.
  • Previous customer service experience is preferred.
  • Strong computer skills are essential.
  • Exceptional multi-tasking abilities are required.
  • Ability to work independently.

Employee Benefits & Incentives

DHL's benefits and incentive offerings are designed to provide a substantial experience for both employees and their dependents throughout their career and life journey. While specifics may vary, you will find our benefits and rewards among the best in the industry, including:

  • $22.10/hour
  • Bonus/Incentive Programs
  • Retirement Savings 401K with company match
  • myShares - Voluntary plan to purchase discounted company shares
  • Medical, Dental, Vision, and well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off Starting at 4 Weeks (PT/FT)
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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