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Customer Support Representative, North America West

2 months ago

Sacramento, California, United States Circle International Bermuda Limited. Full time

**About Circle International Bermuda Limited**

Circle International Bermuda Limited is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce, and financial applications worldwide.

**Our Mission**

We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance.

**Job Summary**

We are seeking a highly motivated and caring Customer Support Representative to join our team. As a Customer Support Representative, you will be part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction.

**Key Responsibilities**

• Engage with customers to resolve issues that come through as support tickets to our team

• Craft well-written, tailored communications to help customers resolve their issues

• Partner with Customer Success, Sales, Product, and Engineering to diagnose and solve problems

• Serve as a trusted advisor with an open, caring, and approachable style of working

• Manage multiple competing priorities to achieve results for every customer

• Proactively identify opportunities to develop solutions that help the team achieve our goals

**Requirements**

• 2+ years of prior experience working in a fast-paced global support team

• Have a talent for writing and a skill for communicating complex problems clearly

• You care deeply about the customer experience and strive to refine your skills every day

• You're a highly motivated and caring person who has a passion for learning

• A core principle of yours is sharing knowledge and helping people do their very best work

• You enjoy the challenge of solving open-ended problems in a timely manner

• Have a working knowledge of systems such as Zendesk and HubSpot

• Familiarity with financial services or payments businesses preferred

• Experience providing Live Chat Support and/or Social Media Support preferred

• Experience with data analytics tools for troubleshooting problems preferred

• Multilingual skills preferred, especially Mandarin or Cantonese

• Proficiency in Google Suite, Slack, and Apple MacOS preferred

**What We Offer**

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.