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Customer Support Specialist
2 months ago
What makes DHL exceptional? Our People. We recognize that each employee's unique contributions are vital to our status as the leading Delivery and Logistics Company globally.
Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine
DHL is dedicated to fostering an environment that empowers every team member to make a significant impact on our operations. Our culture emphasizes personal commitment to our business, to one another, and to our global communities. DHL is committed to being an outstanding workplace. Alongside competitive compensation packages, our employees benefit from a variety of programs, services, and perks that enhance their personal lives.
Embark on YOUR career with DHL today
DHL currently has an opening for a Retail Service Agent. The Retail Service Agent will provide customer support in a retail setting to ensure the efficient and timely processing of customer shipments. This role involves working independently at a new facility and includes responsibilities for the opening and closing of the location. The Retail Service Agent will ensure adherence to safety, security, regulatory, and company policies.
Key Responsibilities:
- Engage with customers and promptly address any inquiries or concerns, including via telephone.
- Prepare labels and documentation necessary for customers sending their international or domestic shipments with DHL.
- Assist customers with dropping off or picking up their pre-labeled DHL shipments.
- Support operational procedures including sorting, shipment processing, documentation, manifesting, bagging, and providing shipment status information as required.
Skills & Qualifications:
- Availability to work the following schedule: Mon-Fri 10am-6pm, Sat 11am-3pm.
- Comfortable lifting up to 60lbs regularly.
- High School diploma or GED required.
- Generally, 1-3 years of experience in Customer Service.
- Experience in a similar role or in a leadership capacity is preferred.
- Intermediate service, production, or support role with greater responsibility to perform all (or most) standard work within the function.
- Previous customer service experience is preferred.
- Strong computer skills are required.
- Exceptional multi-tasking abilities are necessary.
- Ability to work independently.
Employee Benefits & Incentives
DHL's benefits and incentive offerings are designed to provide a substantial experience for both employees and their dependents throughout their career and life journey. While specifics may vary, you will find that our benefits and rewards are among the best in the industry, including:
- $22.10/hour
- Bonus/Incentive Programs
- Retirement Savings 401K with company match
- myShares - Voluntary plan to purchase discounted company shares
- Medical, Dental, Vision, and well-being programs
- Tuition Reimbursement
- Generous Paid Time Off Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
