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Customer Service Representative
1 month ago
Allegiant Travel is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to all customers, including scheduled or charter services.
Key Responsibilities:
- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
- Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
- Ensure compliance with FAA, Allegiant Air, and airport regulations.
- Enforce safety/security measures and monitor sensitive safety zones.
- Assist Customers with special needs, i.e., Customers who need assistance in boarding.
Requirements:
- Minimum one (1) year of experience in Customer Service.
- Effective communication skills, both verbal and written.
- Ability to work efficiently under time constraints.
- Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
Benefits:
- Profit Sharing
- Medical/Dental/Vision/Life/Disability Insurance
- 401K with an employer match
- Employee Stock Purchase Plan
- Employee Assistance Program
- Tuition Reimbursement
- Flight Benefits
- Paid vacation, holidays, and sick time
