Customer Service Representative

4 weeks ago


South Bend, Indiana, United States Allegiant Air Full time
Job Summary

This role is responsible for providing exceptional customer service to all passengers, ensuring a smooth and enjoyable travel experience. The ideal candidate will be highly motivated, people-oriented, and able to work efficiently under time constraints.

Key Responsibilities
  • Process tickets, check baggage, and assign seats
  • Provide information on arrival and departure times, boarding procedures, and carry-on regulations
  • Handle denied boarding situations, solicit volunteers, and re-accommodate customers
  • Ensure compliance with FAA, Allegiant Air, and airport regulations
  • Enforce safety/security measures and monitor sensitive safety zones

Requirements
  • High school diploma or equivalent
  • Minimum one year of experience in customer service
  • Effective communication skills, both verbal and written
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Must be at least 18 years of age and possess a valid driver's license

Physical Requirements
The physical demands of this role include standing, sitting, talking, hearing, seeing, reaching, stooping, kneeling, climbing, and using hands and fingers to operate various types of tools and equipment. May be required to lift, push, pull, or carry up to 300 lbs. Regular attendance is a requirement of the role.

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