Customer Service Representative

6 days ago


South Bend, Indiana, United States American Angus Association Full time

At American Angus Association, we are seeking a highly skilled Customer Service Representative to join our team in St. Joseph, MO. This role is responsible for providing exceptional customer service to Association members and breeders regarding genetics. The successful candidate will be responsible for collecting, tracking, and storing DNA samples, as well as preparing and entering information into our database.

Key Responsibilities:
  • Provide excellent customer service via telephone, email, and other communication channels.
  • Organize and prioritize daily work, including data entry processing and DNA sample management.
  • Enter work into our system, including test orders and corrections.
  • Sort and bundle DNA samples for shipping to labs and update our database accordingly.
  • Handle requests for member codes and match invoices with work being processed.
  • Perform other related duties as assigned.
Requirements:
  • Excellent communication and customer service skills.
  • Ability to organize, prioritize, and execute multiple activities simultaneously.
  • Ability to solve problems and retain information.
  • Proficiency with Microsoft Office and other technology.
  • Ability to work independently and as part of a team.
  • Reliability and dependability.
  • A positive attitude and willingness to learn.
Education/Experience:
  • Associates degree in Business or Agricultural Science, or equivalent work experience.
  • Work experience in an office setting and/or customer service role is preferred.
  • An agricultural background is a plus but not required.


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