Customer Service Representative

3 weeks ago


South Bend, Indiana, United States Renee Frati - State Farm Agent Full time

About the Role:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Relations Representative.

As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and promoting the growth of our insurance agency.

Key Responsibilities:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.

Benefits:

  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

About Our Agency:

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

Come work with an energetic, fun team at Renee Frati - State Farm Agent.



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