Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through multiple communication channels, including phone, email, and chat.
Key Responsibilities:
- Manage large volumes of inbound and outbound calls in a timely manner
- Follow established communication scripts to handle customer inquiries and concerns
- Identify customer needs, clarify information, and provide solutions and alternatives
- Access company and client resources to accurately handle customer calls
- Upsell products and services when opportunities arise
Requirements:
- Previous customer service or call center experience preferred
- Basic computer skills and ability to work independently
- Strong phone and verbal communication skills, along with active listening
- Ability to type 20-25 words per minute accurately
Benefits:
- Starting pay - $14/hour, plus shift differential
- Flexible scheduling with shifts between 8:00am-10:00pm (EST)
- Paid training and opportunities for advancement
At Five Star Call Centers, we value our employees and offer a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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