Customer Service Representative

4 weeks ago


South Bend, Indiana, United States Wildman Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wildman. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Take incoming customer service calls, respond to and/or resolve customer inquiries/issues/requests, create detailed relevant information and route to appropriate service department personnel for follow-up and resolution, ensure customer needs are met.
  • Works closely with internal teams to solve any customer issues or concerns.
  • Various reporting, tracking, and data entry functions.
  • Communications to and from internal and external customers, in the form of voice, fax, mail and electronic mail.
  • Help facilitate customer information between office, production, sales teams and service teams.
  • Maintain familiarity with product offering and promotions.
  • Maintain customer confidence and protect operations by keeping information confidential.
  • Follow all policies and procedures and reporting opportunities for process improvement and to maintain proper company operations.
  • Other duties as assigned.
Requirements
  • High school diploma or equivalent required, previous customer service experience recommended.
  • Proven experience in a customer-based role.
  • Strong written and verbal communication skills.
  • Proficient with Microsoft Office Suite or related software: Outlook, Word, Excel, PowerPoint and Internet Explorer.
  • Effective time management skills with a proven ability to meet deadlines.
  • Good judgement with the ability to make timely and sound decisions.
  • Professional presentation and demeanor.
  • Predictable and reliable attendance.
Working Conditions
  • Must have the ability to sit at a desk for extended periods of time.
  • Manual dexterity sufficient to reach/handle items and work with hands. Frequent use of computer keyboard and mouse for typing and data entry.
  • Noise level can vary from quiet to moderately noisy, depending on the environment and the number of concurrent calls.
  • Often engaging in repetitive tasks such as answering similar questions and data entry.
  • General work in climate-controlled environments with appropriate lighting and ventilation. Ability to maneuver throughout the facility/facilities as needed.
  • Light physical activity performing non-strenuous daily activities of a primarily administrative nature.


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