Customer Service Representative
4 weeks ago
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Utilize our proprietary scripts to handle complex customer situations and escalate issues as needed
- Maintain accurate and up-to-date customer records and accounts
- Document customer interactions and follow up to ensure satisfaction
- Collaborate with sales teams to stay informed about new products and services
Requirements
- Excellent communication and interpersonal skills
- Proven experience in a customer-facing role
- High school diploma or equivalent required
About UsWe're a leading independent insurance agency dedicated to providing exceptional service to our clients. Our team is passionate about delivering outstanding results and building long-term relationships with our customers.
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