Healthcare Support Coordinator

2 weeks ago

Huntington Beach, California, United States City of Hope Full time

Healthcare Support Coordinator

Become an integral part of the mission at City of Hope, where we are dedicated to transforming lives and making significant strides in the battle against cancer, diabetes, and other critical health challenges.

City of Hope's expanding national network encompasses its Los Angeles campus, a variety of clinical care sites throughout Southern California, a new cancer center in Orange County, California, and treatment facilities located in Atlanta, Chicago, and Phoenix.

Our committed and empathetic staff are united by a shared mission:
To provide the cures of tomorrow to those who need them today.

This position description outlines the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications that may be required of the employee assigned to this position.

Job responsibilities may vary based on the facility.

The Healthcare Support Coordinator is a professional who possesses the skills and expertise necessary to deliver specific patient care services to both oncology and non-oncology patients under the guidance of a Registered Nurse, physician, or Advanced Practice Provider (APP).

This role actively contributes to the healthcare team's efforts by providing various administrative and clinical services in a prompt, accurate, and courteous manner.


Key Responsibilities:
  • Deliver accurate, reliable, courteous, and timely services to all customers, showcasing excellence in both written and verbal communication.
  • Collaborate effectively with appropriate staff to achieve organizational goals and enhance customer satisfaction.
  • Provide assigned patient care under the supervision of a registered nurse, adhering to the standards established by City of Hope as outlined in care plans and policies.
  • Demonstrate competence in high-risk and/or problem-prone behaviors appropriate to the role.
  • Prepare examination and treatment rooms with necessary instruments prior to patient appointments.
  • Replenish supplies, stock, and clean examination rooms on a daily basis.
  • Conduct medical stock inventory and communicate supply shortages to Clinical Leadership.
  • Proactively acquire outside medical records and images prior to patient appointments as needed.
  • Support providers by performing vital signs, EMR entry, chaperoning visits, scheduling follow-up appointments, room turnover, and charge reconciliation.
  • Report any abnormal results to the appropriate licensed clinician according to established criteria.
  • Assist with procedures based on the services offered at the location.
  • Administer injections in accordance with City of Hope guidelines.
  • Perform EKGs as required, following COH guidelines and training.
  • May conduct phlebotomy and specimen collection as per physician orders, using appropriate techniques and equipment.
  • Ensure a safe environment for patients and families.
  • Dispose of contaminated items according to OSHA guidelines.
  • Assist with the transfer of sterile and disinfected instruments to and from the sterile processing area.
  • Support telehealth visits, including chart preparation, patient contact prior to appointments, completing virtual rooming processes, assisting patients during virtual visits, and scheduling tests and off-site procedures as necessary.
  • Address EMR assignments (e.g., InBasket messages) within COH turnaround times and maintain key performance indicators in the EMR.
  • Participate in performance improvement activities to enhance service delivery continuously.
  • Demonstrate fiscal responsibility through appropriate and timely use of organizational resources.
  • Attend daily huddles, staff meetings, and complete required training.
  • Engage in a collaborative, empowered work environment through teamwork.
  • Maintain current knowledge and skills through participation in organizational and departmental meetings and continuing education activities.

Qualifications:

High School Graduate or equivalent AND 1 year of experience as a Medical Assistant or Certified Nursing Assistant in an acute care or clinic setting.


Education:

Graduate of a Nursing Assistant program or a Medical Assistant program.


Required Certification/Licensure:

AHA BLS Certification, Certification as a Nursing Assistant with an active license/certificate, or Medical Assistant with an active license/certificate.

It is required to maintain an active license during employment in this role. City of Hope is an equal opportunity employer, committed to diversity, equity, and inclusion.

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