Front Desk Representative

1 week ago


Williamsburg, Virginia, United States Great Wolf Resorts Full time

**Welcome to Great Wolf Resorts**

**Job Title: Front Desk Agent**

**Job Summary:**

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

**Key Responsibilities:**

• Greet and register guests, ensuring a smooth and efficient check-in process

• Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise

• Maintain accurate records, including guest information and room assignments

• Process payments and handle cash transactions

• Collaborate with other departments to ensure seamless guest experiences

**Requirements:**

• High school diploma or equivalent required

• Previous experience in customer-facing roles, preferably in hospitality or a related field

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and adapt to changing situations

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• A dynamic and supportive work environment

**Equal Opportunity Employer:**

Great Wolf Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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