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Patient Access Representative II
2 months ago
Job Summary:
Alta Hospitals is seeking a highly organized and detail-oriented Patient Access Representative II to join our team. As a key member of our healthcare operations team, you will play a critical role in ensuring the efficient and orderly admission of patients, while maintaining accurate patient information and providing exceptional customer service.
Key Responsibilities:
- Register patients according to department procedures, ensuring accurate and thorough completion of admission forms, including consent forms.
- Verify patient information, including name, chief complaint, and other relevant details, prior to entering data into our electronic medical record system.
- Prepare patient financial folders and distribute copies to relevant departments, ensuring that each account is billable and pre-certification requirements are met.
- Communicate with physicians' offices to obtain required pre-admission information and ensure that patients have necessary authorization for scheduled procedures.
- Explain hospital policies regarding payment of services, collect payments, and issue receipts, while maintaining confidentiality of patient information.
- Operate our PBX system, answering incoming calls and transferring to the appropriate department or patient room in a professional and timely manner.
- Ensure that physicians are authorized to admit patients and refer delinquent physicians to hospital administrators as needed.
- Provide a safe and secure environment for patients, visitors, and staff, maintaining confidentiality of patient information at all times.
Requirements:
- Two years of experience in an admitting office or PBX operator role.
- High School Diploma or equivalent.
- Basic understanding of medical terminology.
- Excellent written and verbal communication skills in English.
- Strong time management and multitasking skills.
- Computer literacy and proficiency.
- Ability to demonstrate customer service skills appropriate to the role.
Preferred Qualifications:
- Bilingual skills to communicate effectively with patients and families.
Pay Rate: $28.00 - $28.00 per hour.