Front Desk Representative

4 weeks ago


St Louis, Missouri, United States The Westin St. Louis Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin St. Louis. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities
  • Greets guests warmly and efficiently, using a positive and clear speaking voice to provide accurate information and respond to requests.
  • Completes the registration process by inputting and retrieving information from our computer system, confirming pertinent details and promoting our hotel's marketing programs.
  • Verifies and imprints credit cards for authorization, handles cash and makes change, and balances an assigned house bank.
  • Answers phone calls promptly and effectively, inputting messages into the computer and retrieving mail, small packages, and facsimiles for customers as requested.
  • Closes guest accounts at check-out, ensuring satisfaction and negotiating compromises as needed.
  • Fields guest complaints, conducting thorough research to develop effective solutions and negotiate results.
Requirements
  • High school diploma or equivalent required, with a college degree preferred.
  • Hotel experience is a plus, with a strong ability to work in a fast-paced environment and provide excellent customer service.
  • Ability to effectively deal with internal and external customers, using patience, tact, and diplomacy to defuse anger and resolve conflicts.
  • Ability to stand and move throughout the front office, continuously performing essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
Benefits

We offer a comprehensive benefit program that includes competitive medical and dental coverage, vision insurance, vacation, sick, and holiday time, as well as a 401(k) savings plan with matching funds. We also offer pet insurance through the ASPCA and discounts through our 'YouDecide' and Hotel Room Discount programs.



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