Front Desk Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin St. Louis. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.
Key Responsibilities- Greets guests warmly and efficiently, using a positive and clear speaking voice to provide accurate information and respond to requests.
- Completes the registration process by inputting and retrieving information from our computer system, confirming pertinent details and promoting our hotel's marketing programs.
- Verifies and imprints credit cards for authorization, handles cash and makes change, and balances an assigned house bank.
- Answers phone calls promptly and effectively, inputting messages into the computer and retrieving mail, small packages, and facsimiles for customers as requested.
- Closes guest accounts at check-out, ensuring satisfaction and negotiating compromises as needed.
- Fields guest complaints, conducting thorough research to develop effective solutions and negotiate results.
- High school diploma or equivalent required, with a college degree preferred.
- Hotel experience is a plus, with a strong ability to work in a fast-paced environment and provide excellent customer service.
- Ability to effectively deal with internal and external customers, using patience, tact, and diplomacy to defuse anger and resolve conflicts.
- Ability to stand and move throughout the front office, continuously performing essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
We offer a comprehensive benefit program that includes competitive medical and dental coverage, vision insurance, vacation, sick, and holiday time, as well as a 401(k) savings plan with matching funds. We also offer pet insurance through the ASPCA and discounts through our 'YouDecide' and Hotel Room Discount programs.
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Front Desk Representative
4 weeks ago
St Louis, Missouri, United States Midas Hospitality Full timeFront Desk RepresentativeMidas Hospitality is a leading hospitality company that values its people-first approach. We are seeking a dynamic Front Desk Representative to join our team at the Element hotel in St. Louis, MO.Key Responsibilities:Greet, register, and assign rooms to guests.Issue room keys and provide directions.Sort incoming mail and faxes for...
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Front Desk Representative
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Front Desk Representative
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Front Desk Representative
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St Louis, Missouri, United States Midas Hospitality Full timeJob Title: Front Desk AgentJob Summary: We are seeking a Front Desk Agent to join our team at the Element hotel in St. Louis, MO.Key Responsibilities:* Greet and register guests, assign rooms, and provide directions* Sort and distribute incoming mail and faxes* Answer inquiries about hotel services, registration, and local information* Maintain accurate...
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Front Desk Representative
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St Louis, Missouri, United States Midas Hospitality Full timeJob OverviewMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at the Aloft hotel in St. Louis, MO.Key Responsibilities:Welcoming and registering guests, assigning rooms, and providing directions.Managing incoming mail and faxes for guests.Responding to inquiries about hotel services, room availability, and guest...
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