Front Desk Representative
4 weeks ago
At Concord Hospitality, we're seeking a skilled and enthusiastic Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Provide warm and welcoming service to guests, responding to their needs and concerns in a timely and professional manner.
- Maintain a high level of service quality, ensuring that all guests receive a consistent and exceptional experience.
- Effectively handle guest complaints and issues, resolving them in a fair and timely manner.
- Process guest transactions, including check-ins, check-outs, and payments, ensuring accuracy and attention to detail.
- Manage guest mail and messages, maintaining confidentiality and professionalism.
- Stay knowledgeable about hotel services, amenities, and promotions, providing guests with accurate information and recommendations.
- Communicate effectively with other departments and management, sharing guest feedback and concerns.
- Respond promptly to incoming calls, lobby visitors, and team members requiring front desk assistance.
- Ensure a safe and secure environment for guests and colleagues, adhering to hotel safety and emergency procedures.
We're a company that values our associates and strives to create a positive and supportive work environment. Our five Cornerstones - Quality, Integrity, Community, Profitability, and Fun - guide our actions and decisions, ensuring that we're always putting our guests and colleagues first. If you're passionate about delivering exceptional customer service and are looking for a company that truly cares about its employees, we encourage you to apply for this exciting opportunity.
We offer a competitive hourly rate of $18.00, as well as a comprehensive benefits package, including medical, dental, and vision plans, life insurance, and 401K options. Our Associate First policy ensures that we prioritize our employees' growth and development, providing training and development opportunities to help you succeed in your role.
Join our team and experience the Concord Hospitality difference. We're proud to be an EEO employer and maintain a drug-free workplace.
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