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Front Desk Receptionist

4 weeks ago

St Louis, Missouri, United States Concord Hospitality Full time
Front Desk Receptionist Job Description

We are seeking a highly skilled and enthusiastic Front Desk Receptionist to join our team at Concord Hospitality. As a Front Desk Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Assist guests efficiently, courteously, and professionally at all times.
  • Maintain a high level of service and hospitality.
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.


Why Work for Concord Hospitality?

We offer a competitive wage of $18.00 per hour and a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, and training and development opportunities. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.