Healthcare Appointment Coordinator

2 weeks ago

Biloxi, Mississippi, United States General Infomatics, Inc. Full time

At General Infomatics, Inc., we are dedicated to delivering program support, healthcare solutions, strategic technology services, and knowledge management to government entities across the United States, adhering to principles of integrity, trust, and a commitment to excellence.

We are currently seeking a Medical Appointment Clerk for a full-time contract role. This position involves managing medical appointment scheduling and assessing patient eligibility for services through various communication methods.

PRIMARY RESPONSIBILITIES

- Schedule medical appointments and verify patient eligibility for services through phone calls, secure messaging, or other appointment request methods.

- Assist Primary Care Managers (PCM) by processing appointment requests and ensuring timely access to care during the allocation of standard appointment types.

- Maintain appointment schedules utilizing a government computer system, including Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.

- Validate patient eligibility through appropriate booking channels, including the Defense Eligibility Report System (DEERS).

- Keep accurate and current patient schedules and logs.

- Receive and electronically relay telephone messages to PCMs and/or clinic nurses using the government computer system, adhering to standard protocols and clinic guidelines.

- If in a lead clerk role, attendance at the clinic Access to Care Meeting is mandatory for central booking representation.

QUALIFICATIONS AND SKILLS

  • High school diploma or GED required.
  • Proficient in operating office equipment, including personal computers, copiers, fax machines, and telephone systems.
  • Minimum of six months experience in medical office scheduling.
  • Typing speed of at least 50 words per minute.
  • Familiarity with systems such as Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care Systems (CHCS), and/or MHS GENESIS; Defense Enrollment Eligibility Reporting System (DEERS) is preferred.
  • Strong verbal communication skills in English.
  • Exceptional customer service skills and adaptability.
  • Understanding of medical ethics and telephone etiquette.
  • Ability to follow detailed instructions and procedures.

SALARY AND BENEFITS

  • Hourly wage of $16.20
    • Health & Welfare Benefits
    • Paid vacations, holidays, and sick leave

ADDITIONAL INFORMATION

Applicants must be able to pass a US government security investigation and a thorough job verification process. It is essential to ensure that your resume is accurate and up-to-date when applying for this position. Any omissions, falsified information, or misrepresentation will lead to automatic disqualification.

General Infomatics, Inc. is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB) and is ISO 9001:2015 and ISO 14001:2015 certified.

We are a proud member of the Military Spouse Employment Partnership - Department of Defense.

Certified Employer - Virginia Values Veterans Program - Commonwealth of Virginia.

Gold Hire Vets Medallion - Department of Labor.

Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation.

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