Healthcare Appointment Coordinator
2 weeks ago
At General Infomatics, Inc., we are dedicated to delivering program support, healthcare solutions, strategic technology services, and knowledge management to US government agencies globally, upholding principles of integrity, trust, and a commitment to excellence.
We are seeking a Medical Appointment Clerk for a full-time contract role. This position involves managing the scheduling of medical appointments and assessing patient eligibility for services through various communication methods.
PRIMARY RESPONSIBILITIES
- Schedule medical appointments and verify patient eligibility for services through phone calls, secured messaging, or other appointment request methods.
- Assist Primary Care Managers (PCM) by processing appointment requests and ensuring timely access to care during the allocation of standard appointment types.
- Maintain appointment schedules utilizing a government computer system, including Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.
- Validate patient eligibility through the Defense Eligibility Report System (DEERS).
- Keep accurate and current patient schedules and logs.
- Receive and electronically relay telephone messages to PCMs and/or clinic nurses using the government computer system, adhering to standard protocols and clinic guidelines.
- If in a lead clerk position, attendance at the clinic Access to Care Meeting is mandatory for central booking representation.
QUALIFICATIONS AND SKILLS
- High school diploma or GED.
- Proficient in operating office equipment, including personal computers, copiers, fax machines, and telephone systems.
- A minimum of six months of experience in medical office scheduling.
- Typing speed of at least 50 words per minute.
- Familiarity with systems such as Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care Systems (CHCS), and/or MHS GENESIS; Defense Enrollment Eligibility Reporting System (DEERS).
- Clear communication skills in English.
- Exceptional customer service abilities and adaptability.
- Understanding of general medical ethics and telephone etiquette.
- Capability to follow detailed instructions and procedures.
COMPENSATION AND BENEFITS
- Hourly wage of $16.20
- Health & Welfare Benefits
- Paid vacations, holidays, and sick leave
ADDITIONAL INFORMATION
We encourage Veterans and Military Spouses to apply and self-identify during the recruitment process.
It is essential to ensure your resume is accurate and up-to-date when applying for this position. As part of our recruitment process, we will require applicants to authorize a thorough job verification. Any omissions, falsified dates, or misrepresentations will result in automatic disqualification.
A minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB) - ISO 9001:2015 and ISO :2011 Certified
Member of the Military Spouse Employment Partnership - Department of Defense
Certified Employer - Virginia Values Veterans Program - Commonwealth of Virginia
Gold Hire Vets Medallion - Department of Labor
Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation
Applicants must be able to pass a US government security investigation and a thorough job verification.
Ensure your resume is accurate and updated when applying for this position. As part of our recruitment process, we will require applicants to authorize a thorough job verification. Any omissions, falsified dates, or misrepresentations will result in automatic disqualification.
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