ITSM Problem Management Specialist

2 weeks ago


Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Position Overview: Problem Management Specialist

The Texas Department of Aging & Disability Services is seeking a committed Problem Management Specialist to enhance our IT Service Management (ITSM) operations. In this pivotal role, you will ensure the effective functioning of our ITSM processes, collaborating with various stakeholders to drive improvements.

Core Responsibilities:
  • Participate strategically and tactically in the Problem Management discipline
  • Establish and promote best practices for effective Problem Management
  • Develop collaborative project plans focused on a service-oriented methodology
  • Engage with stakeholders to devise comprehensive solutions for identified problems
  • Document and maintain clear processes and procedures
Qualifications:
  • In-depth knowledge of Problem Management methodologies, tools, and technologies
  • Experience with project management principles and Agile practices
  • Proficiency in BMC software technologies, particularly in ITSM
  • Familiarity with major public cloud services and system monitoring tools
  • Strong capabilities in planning, problem-solving, and independent work
  • Excellent communication and collaboration skills
  • Ability to adapt swiftly to evolving environments


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