ITSM Problem Management Specialist

2 weeks ago


Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Position Overview: Problem Management Specialist

The Texas Department of Aging & Disability Services is seeking a skilled Problem Management Specialist to enhance our IT Service Management (ITSM) capabilities. In this role, you will be instrumental in maintaining the integrity and efficiency of our ITSM processes. Your collaboration with various teams and stakeholders will be essential in driving improvements and ensuring effective problem resolution.

Core Responsibilities:
  • Participate in both strategic and operational aspects of the Problem Management function
  • Establish and refine best practices for effective Problem Management
  • Develop and implement collaborative project plans focused on service delivery
  • Engage with stakeholders to formulate comprehensive solutions for identified problems
  • Document and maintain clear processes and procedures for Problem Management
Qualifications:
  • In-depth knowledge of Problem Management methodologies, tools, and technologies
  • Experience with project management principles and Agile frameworks
  • Proficient in BMC software technologies, particularly within ITSM
  • Familiarity with leading public cloud services and system monitoring solutions
  • Strong organizational, analytical, and independent working skills
  • Excellent communication and teamwork capabilities
  • Adept at adapting to evolving work environments


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