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ITSM Problem Management Specialist

2 months ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Position Overview: Problem Management Specialist

The Texas Department of Aging & Disability Services is seeking a skilled Problem Management Specialist to enhance our IT Service Management (ITSM) capabilities. In this pivotal role, you will ensure the effective functioning of our ITSM processes, collaborating with diverse teams and stakeholders to drive improvements.

Core Responsibilities:
  • Lead both strategic and operational initiatives within the Problem Management framework
  • Establish and promote best practices for effective Problem Management
  • Develop and implement collaborative project strategies focused on service delivery
  • Engage with various stakeholders to formulate comprehensive solutions to problems
  • Maintain thorough documentation of all processes and methodologies
Qualifications:
  • In-depth knowledge of Problem Management principles, tools, and technologies
  • Experience with project management and Agile practices
  • Proficient in BMC software technologies, particularly in ITSM
  • Familiarity with major public cloud services and system monitoring solutions
  • Strong organizational, analytical, and independent working skills
  • Excellent communication and teamwork capabilities
  • Ability to quickly adapt to evolving environments