Healthcare Customer Service Specialist

2 weeks ago


Salem, Virginia, United States Sonova AG Full time
Connect Hearing, a division of Sonova Audiological Care US

Position Overview:

Are you eager to contribute positively to the lives of others? Do you thrive in a dynamic retail healthcare setting? If you are dedicated to delivering outstanding customer service, we want to hear from you

Key Responsibilities:

  • Delivering exceptional customer support through various channels including face-to-face interactions, phone calls, and email correspondence.
  • Coordinating appointments and maintaining organized records for the clinic's Hearing Care Professionals.
  • Overseeing client accounts and fostering strong relationships.
  • Collaborating with insurance providers to facilitate effective billing processes.
  • Assisting with device maintenance and minor repairs in the clinic—training will be provided.
Benefits Offered:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401K Plan with Company Contributions.
  • Legal Shield and Identity Theft Protection Services.
  • Complimentary hearing aids for employees and discounts for eligible family members.
  • Paid holidays and additional floating holiday each year.
  • Opportunities for monthly performance bonuses.
  • Career advancement and professional development opportunities.
Ideal Candidate Profile:

  • Strong communication and customer service abilities.
  • Enjoys making proactive calls to support patients in their hearing journey.
  • Aligned with our mission of assisting others.
  • Possesses a positive attitude, a willingness to learn, and a passion for expanding knowledge.
We encourage all interested candidates to apply:

If you are enthusiastic about learning and growth, we welcome your application.
Sonova is committed to equal opportunity employment.

We believe in teamwork, talent development, and collaboration with individuals from diverse backgrounds to create a winning team in the marketplace.

We ensure equal treatment for all candidates in terms of employment and opportunities, regardless of ethnicity, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.



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