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Healthcare Customer Service Specialist

2 months ago

Salem, Virginia, United States Sonova AG Full time
Company Overview:

Sonova AG is a leader in audiological care, dedicated to enhancing the quality of life for individuals with hearing challenges.

Position:

Location: Salem, VA

Compensation: $18.00 per hour plus performance incentives

Working Hours: Monday to Friday, 8:30 AM to 5:00 PM

Role Overview:

As a Patient Care Coordinator, you will play a crucial role in ensuring our clients receive outstanding service in a dynamic retail clinic setting. Your responsibilities will include:

  • Delivering exceptional customer service through various communication channels, including face-to-face interactions, phone calls, and emails.
  • Coordinating appointments and managing documentation for the clinic's Hearing Care Professionals.
  • Maintaining and updating client accounts while fostering strong relationships.
  • Collaborating with insurance providers to facilitate efficient billing processes.
  • Assisting with device maintenance and minor repairs, with training provided.
Benefits:

We offer a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance.
  • 401K plan with company matching.
  • Legal Shield and Identity Theft Protection services.
  • Complimentary hearing aids for employees and discounts for eligible family members.
  • Eight paid holidays plus one floating holiday each year.
  • Opportunities for monthly bonuses.
  • Professional growth and development initiatives.
Ideal Candidate:

The successful candidate will possess:

  • Strong communication and customer service skills.
  • A proactive approach to patient engagement and follow-up.
  • A commitment to our mission of helping others.
  • A positive attitude and a desire to learn and expand knowledge.
Inclusivity Statement:

Sonova is an equal opportunity employer, committed to fostering a diverse workforce. We value every individual's unique background and experiences, ensuring equal treatment in employment opportunities without regard to any legally protected status.