Current jobs related to Customer Engagement Specialist - Irving, Texas - SiriusXM

  • Customer Engagement Specialist

    2 weeks ago

    Irving, Texas, United States Millennium Events Management Full time

    Job Title: Customer Engagement RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective relationship-building and...

  • Customer Engagement Director

    4 weeks ago

    Irving, Texas, United States Darling Ingredients Inc. Full time

    Job Title: Director of Customer EngagementAt Darling Ingredients Inc., we are seeking a highly skilled and experienced Director of Customer Engagement to lead our customer-facing teams and drive business growth through exceptional customer experiences.Key Responsibilities:Develop and implement customer engagement strategies that align with our business...

  • Research Engagement Specialist

    1 week ago

    Irving, Texas, United States Gartner Full time

    About GartnerGartner is a global market leader in research and advisory services, delivering actionable insights to help businesses make informed decisions.Our team is composed of diverse individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.Job SummaryWe are seeking a...

  • Research Engagement Specialist

    4 weeks ago

    Irving, Texas, United States Gartner Full time

    About GartnerGartner is a global market leader in research and advisory services, delivering actionable insights to help businesses make informed decisions.We partner with C-suite executives across industries to provide market research and best practices, enabling them to address their business-critical priorities through data-driven research.About the...

  • Research Engagement Specialist

    3 weeks ago

    Irving, Texas, United States Gartner Full time

    About GartnerGartner is a global market leader in research and advisory services, delivering actionable insights to help businesses make informed decisions.We partner with C-suite executives across industries to provide market research and best practices, enabling them to address their business-critical priorities through data-driven research.About the...

  • Community Engagement Specialist

    2 weeks ago

    Irving, Texas, United States APEX Service Partners Full time

    Community Engagement ManagerApex Service Partners is seeking a dynamic and strategic Community Engagement Manager to join our team. As a key member of our Partner Services team, you will play a pivotal role in shaping our community engagement strategy and driving brand awareness across the country.Key Responsibilities:Develop and execute a comprehensive...

  • Customer Support Specialist

    1 week ago

    Irving, Texas, United States Wells Fargo Full time

    At Wells Fargo, we are seeking a talented professional to join our team as a Customer Support Specialist. This role is responsible for providing exceptional support services to our clients, ensuring their needs are met and exceeded.The ideal candidate will have a strong background in trade services, with experience in issuing, advising, and amending letters...

  • Digital Engagement Lead

    4 weeks ago

    Irving, Texas, United States Heidelberg Materials US, Inc. Full time

    {"title": "Digital Engagement Lead", "description": "Job SummaryWe are seeking a highly skilled Digital Engagement Lead to join our team at Heidelberg Materials US, Inc. in Irving, Texas. As a key member of our organization, you will be responsible for driving customer value through our key digital initiatives and implementations.Key...

  • Customer Experience Operations Specialist

    1 month ago

    Irving, Texas, United States Michaels Stores Full time

    Job Title: Customer Experience Operations SpecialistMichaels Stores is seeking a highly skilled Customer Experience Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring that our supply programs are run effectively and efficiently across our stores organization.Key Responsibilities:Lead the drive...

  • Senior Technology Specialist

    4 days ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job Title: Senior Technology SpecialistAbout the Role:We are seeking a highly skilled Senior Technology Specialist to join our team at Microsoft Corporation. As a Senior Technology Specialist, you will play a key role in enhancing the capabilities of our sales, technical, partner, and consulting resources to deliver extended detection and response (XDR),...

  • Senior Technology Specialist

    1 week ago

    Irving, Texas, United States Microsoft Corporation Full time

    Unlock Your Potential as a Senior Technology SpecialistAre you passionate about driving innovation and making a meaningful impact on the world through cutting-edge digital solutions and applications? As a Senior Technology Specialist at Microsoft, you will be at the forefront of pioneering technologies and strategies, leveraging cutting-edge technologies...

  • Digital Engagement Lead

    1 week ago

    Irving, Texas, United States Heidelberg Materials US, Inc. Full time

    Job Summary:We are seeking a Digital Engagement Lead to join our team at Heidelberg Materials US, Inc. in Irving, Texas. As a key member of our organization, you will be responsible for driving customer value through our key digital initiatives and implementations.Key Responsibilities:Collaborate with global and local teams to foster collaboration and...

  • Development Director

    2 weeks ago

    Irving, Texas, United States American Heart Association Full time

    About the RoleWe are seeking a highly motivated and experienced Development Director to join our team in Dallas, TX. As a key member of our School Engagement team, you will be responsible for planning, coordinating, and evaluating programs to engage schools and school districts in our mission to build healthier lives.Key ResponsibilitiesImplement the...

  • Custom Storage Solutions Specialist

    2 weeks ago

    Irving, Texas, United States California Closets CCO Full time

    Job OverviewCalifornia Closets CCO is seeking a skilled Custom Storage Solutions Specialist to join our team. As a key member of our sales and design team, you will be responsible for providing exceptional customer experiences by designing and selling custom storage solutions for homes.Key Responsibilities:Design and sell custom storage solutions for homes,...

  • Digital Transformation Specialist

    3 days ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job Title: Digital Transformation SpecialistJob Summary: We are seeking a highly motivated and experienced Digital Transformation Specialist to join our team at Microsoft Corporation. As a Digital Transformation Specialist, you will be responsible for building digital transformation strategies with customers, collaborating across different groups inside the...

  • Senior Technology Specialist

    3 weeks ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job DescriptionAt Microsoft Corporation, we are seeking a highly skilled Senior Technology Specialist - Security to join our team. As a key member of our security and compliance team, you will be responsible for enhancing the capabilities of our sales, technical, partner, and consulting resources to deliver extended detection and response (XDR), zero trust,...

  • Senior Technology Specialist

    1 week ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job SummaryWe are seeking a Senior Technology Specialist to join our Microsoft Business Applications team. As a key member of our sales organization, you will work with our most important customers to help them digitally transform their businesses.As a Senior Technology Specialist, you will specialize in one of the following five categories: Customer...

  • Bookkeeper and Customer Service Specialist

    3 days ago

    Irving, Texas, United States New Generation Reps Full time

    Job DescriptionWe are seeking a detail-oriented and organized individual to fill a part-time Bookkeeper and Customer Service Specialist role.Key Responsibilities:Bookkeeping:Maintain accurate financial records using QuickBooks Desktop.Manage Accounts Payable (AP) and Accounts Receivable (AR).Reconcile accounts, track expenses, and monitor cash flow.Order...

  • Senior Technology Specialist

    4 days ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job SummaryAs a Senior Technology Specialist at Microsoft Corporation, you will be a key player in driving innovation and making a meaningful impact on the world through cutting-edge digital solutions and innovative applications. Key Responsibilities Anticipate customer needs and issues through data gathering and use knowledge of customer context and...

  • Sales Specialist

    2 weeks ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job DescriptionWe are seeking a highly skilled Sales Specialist to join our team at Microsoft Corporation. As a Sales Specialist, you will play a critical role in driving the day-to-day execution of our strategic business priorities, selling best-in-class cloud services and platforms to our managed customers and building digital transformation momentum for...

Customer Engagement Specialist

2 months ago

Irving, Texas, United States SiriusXM Full time

Position Overview:

The Customer Engagement Specialist is a vital role within SiriusXM, responsible for delivering exceptional service to our valued customers. This position involves managing incoming inquiries through various channels, ensuring that each interaction is handled with care and professionalism.

About SiriusXM:

SiriusXM, along with its renowned brands, is at the forefront of audio entertainment, providing an unparalleled experience for listeners across multiple platforms. Our mission is to redefine audio connectivity, allowing individuals to access their favorite content seamlessly, whether in their vehicles, at home, or on the go.

Key Responsibilities:

  • Manage and respond to incoming customer calls, addressing inquiries related to services, troubleshooting, and general support.
  • Utilize effective communication skills to build rapport with customers, ensuring a positive experience during each interaction.
  • Assist customers with subscription services, focusing on retention and providing tailored solutions to meet their needs.
  • Employ problem-solving techniques to resolve customer issues, demonstrating empathy and understanding.
  • Maintain up-to-date knowledge of products and services to provide accurate information and support.
  • Achieve performance metrics related to call quality, adherence to schedules, and overall productivity.
  • Participate in ongoing training and development to enhance skills and adapt to evolving business requirements.

Qualifications:

  • 1-2 years of experience in customer service, preferably in a call center environment.
  • High school diploma or equivalent required.
  • Strong interpersonal skills with the ability to engage effectively with diverse customer profiles.
  • Proficient in using multiple software systems and tools to assist customers efficiently.
  • Excellent verbal and written communication skills, with fluency in English; bilingual abilities are a plus.
  • Detail-oriented with strong time management and decision-making capabilities.
  • Ability to work independently and collaboratively within a team setting.
  • Technical aptitude to navigate various systems simultaneously.
  • Commitment to providing outstanding customer service and maintaining a professional demeanor.

SiriusXM is dedicated to fostering a work environment that promotes respect, professionalism, and collaboration. We are an equal opportunity employer, ensuring that all individuals are treated fairly and without discrimination.