Member Service Representative

4 weeks ago


Waco, Texas, United States Crunch Fitness Full time
Job Title: Member Service Representative

Job Summary:
Crunch Fitness is seeking a Member Service Representative to provide exceptional customer service to our club members and staff. As a key member of our team, you will be responsible for creating a warm and welcoming environment for our members and guests.

Responsibilities:
  • Greets all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
  • Assists with membership, retail, and tanning product sales.
  • Promotes membership privileges, including tanning, group fitness, small group training, and childcare.
  • Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
  • Checks in all members and guests in accordance with company procedures, resolving any member check-in with an alert.
  • Answers phones in a courteous, helpful, professional manner.
  • Communicates special events to members and guests.
  • Facilitates all member requests or forwards to a manager.
  • Maintains a professional and courteous disposition.
  • Is an expert in all club facility, services, programs, and schedules/hours of operation.
  • Maintains a clean and organized work area.
  • Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
  • May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
  • Performs opening and closing checklist and duties.

Requirements:
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation.
  • CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements:
  • Must be able to lift or move up to 50 lbs.
  • Physical effort required for daily duties include prolonged standing and walking.

Education Requirements:
  • High school diploma or GED required.

Compensation:
$12-14/hour + Commission

Benefits:
  • PTO.
  • Subsidized health insurance coverage (health, dental, vision) for full-time positions.
  • Basic Life and AD&D.
  • HSA.
  • Short-term disability.
  • Free gym membership.

Travel:
No travel required.

Equal Opportunity Employer:
UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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