Customer Service Representative

1 month ago


Waco, Texas, United States Intelogix Corporation Full time
Customer Service Representative - Financial Collections

At InteLogix, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and making outbound financial collection calls to persuade customers to make payments on past due accounts.

Key Responsibilities:

  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Make outbound financial collection calls to persuade customers to make payments on past due accounts
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

Requirements:

  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Typing Assessment required
  • Superb attendance, so you can be there when our customers need us


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