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Vice President of Operational Excellence

2 months ago

Memphis, Tennessee, United States The Ladders Full time

Mission Contribution:


The primary objective is to guarantee the seamless and effective functioning of The Ladders' operational sectors, including Donation Centers, Transportation, Post-Retail, and Information Technology, leading to enhanced profitability, job creation, and fulfillment of organizational goals.


Function:


Reporting directly to the Senior Vice President of Operations, the Vice President of Operational Excellence is tasked with overseeing the successful management of Donation Centers, Transportation, Post-Retail, and Information Technology.


Key Responsibilities:

  • Provide guidance and mentorship to leaders in Donation Centers, Transportation, Post-Retail, and Information Technology to optimize productivity and profitability.
  • Design and implement mission-driven operations strategies utilizing available data and resources to ensure ongoing performance enhancement.
  • Maintain a consistent and positive leadership presence across all operational sites.
  • Manage workforce and physical resources through effective planning, organization, problem-solving, motivation, coaching, training, and discipline, while addressing loss prevention and safety management.
  • Conduct regular site visits to assess performance and labor issues, offering technical guidance as needed.
  • Develop and uphold aggressive growth strategies aimed at surpassing sales targets and boosting revenue and operational effectiveness.
  • Oversee the procurement of goods, materials, and supplies to meet inventory needs while ensuring quality and adherence to budgetary constraints.
  • Train and mentor operational leaders in collaboration with HR and Learning & Development Teams to achieve organizational objectives and foster professional and personal growth.
  • Prepare, submit, and manage annual operational budgets.
  • Ensure financial sustainability by reviewing monthly performance metrics, focusing on sales and cost management, and devising improvement plans.
  • Maintain cleanliness and uphold the image of operational sites, ensuring compliance with safety, security, and loss prevention policies.
  • Authorize operational purchase orders, work orders, and expense reports in line with established budgets and organizational practices.
  • Ensure accurate and timely completion of statistical counts related to operations.
  • Conduct regular performance reviews and analyze financial reports, providing recommendations for operational adjustments.
  • Stay informed about product knowledge, industry trends, and competitive pricing through market analysis.
  • Demonstrate the ability to plan and launch new operational sites while overseeing merchandising and store layout.
  • Lead the Facilities Management team to ensure the maintenance and desired appearance of physical assets while operating within budget.
  • Assist in developing structured plans to attract and retain donors and customers.
  • Establish and implement both short-term and long-term departmental goals, objectives, policies, and procedures.
  • Provide oversight for E-Commerce and New Goods to ensure profitability.
  • Lead the IT team to ensure the effective planning, development, implementation, maintenance, and security of the organization's information systems.
  • Foster a positive organizational culture.
  • Perform additional duties as assigned by the team leader.

Qualifications:

  • Strong creative, strategic, analytical, organizational, and sales skills.
  • Experience in budget development and management, along with data analysis.
  • Excellent oral and written communication skills.
  • Ability to manage multiple projects simultaneously.
  • Capability to conceptualize and implement improvements through systems alignment.
  • Strong interpersonal, leadership, and communication skills, with the ability to build effective relationships.
  • Experience in training and coaching team members, including those with disabilities or vocational disadvantages.
  • Familiarity with data management systems, including point of sale systems.
  • Proficient in problem-solving and independent decision-making.
  • Ability to build teams, motivate others, delegate responsibilities, and hold team members accountable.
  • Physical capability to lift up to 40 lbs. and perform tasks requiring bending, reaching, and standing for extended periods.
  • Willingness to work alongside team members as a hands-on leader.

Training & Experience:

  • Ten years of experience in operations or retail leadership, managing multiple sites and functions; experience with The Ladders is preferred.
  • Five years of experience in transportation/logistics and post-retail operations is preferred.
  • Bachelor's degree in business management, operations, or a related field.

Special Requirements:

  • Availability to work after-hours and weekends.
  • Willingness to travel locally and nationally.
  • Possession of a valid driver's license.

Critical Performance Factors (CPFs):

  • Donor Value
  • Donor Increase/Volume
  • Donors per square foot
  • Payroll as a % of sales
  • Net profit vs budget
  • Retention
  • Safety
  • Expense to revenue ratios
  • Zero waste
  • Facilities Image (Internal and External)