Solar Tracker Technical Specialist

23 hours ago

San Francisco, California, United States NEXTracker Full time
Job Title: Technical Service Engineer

As a Technical Service Engineer at NEXTracker, you will play a critical role in ensuring the exceptional performance of our solar power plants. Your responsibilities will include:

Key Responsibilities:
  • Providing comprehensive technical support to our global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
  • Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value.
  • Developing a deep understanding of the mechanical, structural, and electrical components of our systems.
  • Evaluating mechanical and electrical issues encountered in the field to identify the root cause.
  • Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions.
  • Collaborating with field personnel to troubleshoot problems and program new components.
  • Conducting testing and deployment of NEXTracker technology, providing on-site training to customers and partner companies.
  • Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
  • Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals.
  • Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
  • Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed.
  • Advocating for the voice of the customer when collaborating with internal teams on product-related improvements.
  • Developing proficiency in the NX Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience.
  • Delivering regular progress updates to management and customers, based on well-founded recommendations supported by data, evidence, and sound judgment.
  • Providing support to NEXTracker's system design, product development, sales, and marketing efforts as requested.
Requirements:
  • B.S. in Engineering (Electrical, Industrial, Mechanical or Equivalent) or related STEM field
  • Must be able to demonstrate customer care skills and be able to effectively communicate resolutions for customer concerns
  • Ability to interface and communicate with customers on a regular basis
  • Internal customer voice. Ability to speak as an advocate on behalf of the customers within Nextracker
  • Extensive knowledge of and/or experience with mechanical software and processes
What We Offer:
  • Comprehensive benefits package, including health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more.
  • Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $90,000.00-$110,000.00
About NEXTracker:

NEXTracker is a leading provider of intelligent solar tracker and software solutions for solar power plants. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services. We are committed to creating an inclusive environment for all employees and celebrate diversity.

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