Production Support Lead
3 days ago
At Rose International, we are seeking a highly skilled Production Support Lead to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our production systems and providing exceptional support to our users.
Key Responsibilities:- Troubleshoot complex technical issues and provide timely resolutions to minimize downtime and impact on business operations.
- Monitor ETL jobs and track user issues to ensure prompt resolution and minimize disruptions.
- Collaborate with users to identify and resolve issues with network software and applications.
- Support business continuity management and disaster recovery efforts to ensure seamless operations in the event of an outage.
- Perform code upgrades and maintenance tasks without supervision to ensure timely completion and minimal disruption.
- Identify and document best practices within your subject matter areas of expertise to improve processes and efficiency.
- Provide continuous process improvement suggestions to enhance overall team performance and efficiency.
- Bachelor's degree in a technical field such as computer science, computer engineering, or related field required or equivalent work experience.
- 6-8 years of experience in IT operations, production support, or a related field.
- Advanced troubleshooting skills and ability to adapt to new technologies and approaches.
- Strong understanding of risk controls and compliance standards to ensure alignment with company goals.
- Excellent communication and interpersonal skills to effectively collaborate with users and team members.
At Rose International, we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.
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