Production Support Lead

3 days ago


Pittsburgh, Pennsylvania, United States Rose International Full time
Job Title: Production Support Lead

At Rose International, we are seeking a highly skilled Production Support Lead to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our production systems and providing exceptional support to our users.

Key Responsibilities:
  • Troubleshoot complex technical issues and provide timely resolutions to minimize downtime and impact on business operations.
  • Monitor ETL jobs and track user issues to ensure prompt resolution and minimize disruptions.
  • Collaborate with users to identify and resolve issues with network software and applications.
  • Support business continuity management and disaster recovery efforts to ensure seamless operations in the event of an outage.
  • Perform code upgrades and maintenance tasks without supervision to ensure timely completion and minimal disruption.
  • Identify and document best practices within your subject matter areas of expertise to improve processes and efficiency.
  • Provide continuous process improvement suggestions to enhance overall team performance and efficiency.
Requirements:
  • Bachelor's degree in a technical field such as computer science, computer engineering, or related field required or equivalent work experience.
  • 6-8 years of experience in IT operations, production support, or a related field.
  • Advanced troubleshooting skills and ability to adapt to new technologies and approaches.
  • Strong understanding of risk controls and compliance standards to ensure alignment with company goals.
  • Excellent communication and interpersonal skills to effectively collaborate with users and team members.
What We Offer:

At Rose International, we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.



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