Patient Support Team Lead

1 week ago


Pittsburgh, Pennsylvania, United States Blink Health Full time
Lead a High-Performing Team at Blink Health

Blink Health is a pioneering healthcare technology company that's revolutionizing the prescription supply chain. As a Patient Support Team Lead, you'll play a critical role in overseeing day-to-day operations, analyzing performance data, and driving continuous improvement initiatives.

Key Responsibilities:
  • Review and analyze team and individual performance data to meet and exceed structured performance targets.
  • Monitor and manage queues, backlogs, and workflows, making necessary tradeoffs to maintain optimal performance.
  • Collaborate with cross-functional stakeholders to implement company and department initiatives, driving operational improvements and productivity gains that support business objectives and team growth.
  • Utilize customer insights and your expertise to identify workflow and process improvements that enhance the overall customer experience.
  • Leverage your business expertise and judgment to resolve complex and ambiguous escalations, ensuring customer satisfaction.
  • Foster a collaborative, cohesive, and enjoyable team dynamic, promoting professional growth and a positive work culture.
Requirements:
  • Bachelor's Degree in Communication, Business Administration, or equivalent field or experience.
  • 3+ years of leadership experience in a fast-paced environment, preferably in call center/customer support.
  • 2+ years of experience in customer service, healthcare, pharmacy, or other relevant areas.
  • Proven ability to lead, mentor, and provide critical and timely feedback and coaching to team members and business partners.
  • Ability to analyze and leverage data to make informed decisions independently.
  • Strong problem-solving skills, especially when working with ambiguous information.
  • High level of precision and organization, with a knack for attention to detail.
  • Confident, patient, respectful, and a clear communicator, able to convey information effectively across various levels of the organization.
  • Bilingual in Spanish is a significant plus, with the ability to effectively communicate with Spanish-speaking customers and team members.

Blink Health is an equal opportunity employer and values diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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