Senior IT Support Specialist

2 days ago


Wilmington, Delaware, United States JobRialto Full time
Job Summary:

As a Senior IT Region/Site Support Analyst, you will be responsible for providing exceptional customer service and technical support to end-users across various manufacturing applications. Your expertise will be crucial in ensuring seamless customer experiences, resolving complex technical issues, and implementing manufacturing IT infrastructure.

Key Responsibilities:

  • Engage with customers through various communication channels to answer questions, resolve problems, and provide technical support.
  • Provide end-user support for the installation and configuration of manufacturing applications.
  • Design, build, and implement manufacturing IT infrastructure, including network and application support.
  • Install, configure, and maintain standard, specialized, and customized applications and computers/workstations.
  • Support and maintain network telecommunication equipment, including routers, switches, wireless access points, and VoIP telephones.
  • Collaborate with vendors to manage and implement business-specific applications within the environment.
  • Coordinate the resolution of end-user problems, providing the appropriate level of support and escalating issues as needed.
  • Define and document support processes to ensure consistency and efficiency.
  • Communicate effectively with stakeholders to set expectations and ensure timely resolution of issues.
  • Participate in collaborative work and service restoration teams to ensure standards are followed and service is restored quickly and correctly.
  • Perform root cause analysis to prevent repeat issues and drive continuous improvement by recommending procedures and controls for problem prevention.

Requirements:

  • Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or comparable experience.
  • Minimum of three (3) years of IT support experience.
  • Well-versed in computer hardware and accessories.
  • Well-versed in Microsoft operating systems, including Windows 7 and Windows 10.
  • Well-versed in Microsoft Office software, including Office 2010, 2013, and Office 365.
  • Familiarity with Audio/Video conferencing through Microsoft TEAMS.
  • Effective communication skills, both oral and written.
  • Ability to quickly adapt and learn applications in use in the environment.
  • Ability to perform high-level troubleshooting and problem-solving.
  • Ability to effectively document resolutions.
  • Able to interact with executive-level end-users.
  • Basic understanding of network installation and support.
  • Ability to multi-task and work collaboratively.

Desirable Experience/Attributes:

  • Familiarity with ServiceNow.
  • Ability to work well and collaboratively with others.
  • Familiarity with supporting mobile devices (iPhone, iPad, Android, tablets, etc.).
  • Basic understanding of printers (local and network) and printing methods (Server & DirectIP Printing).


  • Wilmington, Delaware, United States TalentBurst Full time

    Job Title: Senior IT Support Specialist - IT Region/Site Support (Networking)Location: Wilmington, DE, Onsite roleDuration: 12 Months extendable contractJob Description:As a Senior IT Support Specialist, you will be responsible for providing end-user support and technical assistance to customers and employees. Your primary focus will be on resolving...

  • IT Support Specialist

    4 weeks ago


    Wilmington, Delaware, United States Jobot Full time

    IT Support Role Overview We are seeking a skilled IT Specialist to join our team in Greater Cincinnati/Dayton. As a growing international company, we produce medical devices for various industries and are looking for quality talent to help us continue to innovate and grow. Key Responsibilities: * Provide user support and troubleshooting for software and...

  • Nurse Care Specialist

    4 weeks ago


    Wilmington, Delaware, United States LCS Senior Living Full time

    Senior Nurse Care SpecialistWe are seeking a compassionate and skilled Registered Nurse to join our team at LCS Senior Living. As a Senior Nurse Care Specialist, you will play a vital role in providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key Responsibilities:Administer medications and treatments,...


  • Wilmington, Delaware, United States Saxon Global Full time

    Position Title: Senior End User Support SpecialistLocation: Wilmington, DE (Onsite)Employment Type: Full Time (Permanent)Role Overview:Deliver onsite technical assistance for computing systems and networks, including diagnosing hardware and software challenges.Set up and sustain systems, while providing training and support to users.Work collaboratively with...

  • LPN Nurse

    20 hours ago


    Wilmington, Delaware, United States American Senior Communities Full time

    Geriatric Care Specialist OpportunityAs a Licensed Practical Nurse at American Senior Communities, you will have the chance to develop meaningful relationships with our residents and staff. Our nurses utilize their nursing skills to promote the physical and psychosocial well-being of the residents, leading to a rewarding sense of fulfillment and...


  • Wilmington, Delaware, United States JobRialto Full time

    Job Summary:As a Senior IT Region/Site Support Analyst at JobRialto, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to ensure a seamless customer experience through effective communication, problem-solving, and issue resolution.Key Responsibilities:Engage with customers via...


  • Wilmington, Delaware, United States JobRialto Full time

    Job Summary:As a Senior IT Region/Site Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to ensure a seamless customer experience by resolving issues efficiently and effectively.Key Responsibilities:Engage with customers via phone, email, chat, and in-person to...


  • Wilmington, Delaware, United States IKO, llc Full time

    Job Title: Senior Payroll SpecialistIKO Industries Ltd. is a leading manufacturer of roofing and building materials, with a strong presence in the Canadian market. We are seeking a highly skilled Senior Payroll Specialist to join our team in Wilmington, Delaware.Job Summary:The Senior Payroll Specialist will be responsible for managing the payroll process...

  • Physical Therapist

    2 days ago


    Wilmington, Delaware, United States HealthCare Support Full time

    Physical Therapist OpportunityHealthcare Support is seeking a Physical Therapist for a 13-week contract in Washington, North Carolina.Benefits of Working with Healthcare Support: Immediate enrollment in health insurance Dental insurance Life insurance Employee Assistance Program (EAP) Access to open investment accountsResources for Our Healthcare...


  • Wilmington, Delaware, United States Compunnel Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Compunnel. As a key member of our IT department, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, chat, and in-person interactions.Key ResponsibilitiesCustomer Engagement: Serve as the primary point...


  • Wilmington, Delaware, United States JobRialto Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at JobRialto. As a key member of our IT department, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, chat, and in-person interactions.Key ResponsibilitiesCustomer Engagement: Serve as the first point of...


  • Wilmington, Delaware, United States Rigaku Americas Full time

    Job SummaryRigaku Americas is seeking a seasoned technical support specialist to join our service and support team. The ideal candidate will have experience working with customers to resolve technical challenges and possess hands-on ability to troubleshoot and repair electronic equipment.Key ResponsibilitiesMonitor and respond to customer requests in a...

  • Caregiver for Seniors

    4 weeks ago


    Wilmington, Delaware, United States Kind Senior Care Full time

    Join Our Team at Kind Senior CareWe are seeking compassionate and dedicated caregivers to join our team at Kind Senior Care. As a caregiver with our company, you will have the opportunity to make a meaningful difference in the lives of our clients, providing them with the care and support they need to live safely and independently in their own homes.Our...


  • Wilmington, Delaware, United States IKO, llc Full time

    Job Title: Senior Payroll SpecialistIKO Industries Ltd. is a leading manufacturer of roofing systems operating in Canada, the United States, and multiple global markets. We are seeking a highly skilled Senior Payroll Specialist to join our team.Job Summary:The Senior Payroll Specialist will be responsible for processing weekly, bi-weekly, and semi-monthly...


  • Wilmington, Delaware, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team in Wilmington, NC. As a Technical Field Support Specialist, you will provide on-site support for our healthcare client's Active Directory migration project.Key Responsibilities:Provide technical support for the Active Directory migration projectTroubleshoot and resolve issues related...


  • Wilmington, Delaware, United States Agilent Full time

    Job Title: Senior Procurement SpecialistAgilent is seeking a highly skilled Senior Procurement Specialist to drive strategic sourcing initiatives for new product introductions (NPI). As a key member of the procurement team, you will collaborate closely with R&D and business units to ensure the supply chain is robust, cost-competitive, and aligned with...


  • Wilmington, Delaware, United States Agilent Technologies Full time

    Job Title: Senior Procurement SpecialistAgilent Technologies is seeking a highly skilled Senior Procurement Specialist to drive strategic sourcing initiatives for new product introductions (NPI). As a key member of our procurement team, you will collaborate closely with R&D and business units to ensure a robust, cost-competitive, and aligned supply chain.Key...

  • Caregiver for Seniors

    4 weeks ago


    Wilmington, Delaware, United States Guardian Angel Senior Services Full time

    Job Opportunity at Guardian Angel Senior ServicesWe are seeking a compassionate and skilled Caregiver to join our team at Guardian Angel Senior Services. As a Caregiver, you will provide personalized support and care to our clients in the comfort of their own homes.Responsibilities:Assist clients with daily living activities, such as bathing, dressing, and...


  • Wilmington, Delaware, United States Eclipse Enterprises Full time

    About Eclipse EnterprisesWe are a consulting engineering firm that thrives on innovation and technology, providing expert advice to power plant operators in the Newcastle region on new construction projects, maintenance measures, operations, and modernization projects.Based in Newcastle, we specialize in planning environmentally friendly and flexible power...

  • Nurse Practitioner

    1 month ago


    Wilmington, Delaware, United States Sunrise Senior Living Full time

    Job Title: Nurse Practitioner - Senior CareAt Sunrise Senior Living, we are seeking a skilled and compassionate Nurse Practitioner to join our team. As a key member of our healthcare team, you will be responsible for providing high-quality care to our residents, promoting their overall well-being, and ensuring their health and safety needs are...