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Patient Access Representative II

2 months ago


San Francisco, California, United States Sutter Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative II to join our team at Sutter Health. As a key member of our patient access team, you will play a critical role in ensuring a seamless and efficient patient experience.

Key Responsibilities
  • Obtain and verify patient information, including demographic and insurance details
  • Register patients for service delivery, ensuring accurate and timely completion of registration processes
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a professional and courteous manner
  • Work effectively in a fast-paced environment, managing multiple tasks and priorities while maintaining a high level of accuracy and attention to detail
  • Collaborate with healthcare teams to ensure accurate and timely completion of patient registration processes
Requirements
  • High School Diploma or General Education Diploma (GED)
  • 1 year of recent relevant experience in patient access, financial counseling, or a related field
  • General knowledge of patient access, financial counseling, and medical terminology
  • Working knowledge of insurance and medical terminology, including EMTALA and Consent Laws
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams
Working Conditions

This is a per diem/casual position, working variable shifts, including days, evenings, and weekends. The ideal candidate will be able to work effectively in a fast-paced environment, with a high level of accuracy and attention to detail.

Sutter Health is an equal opportunity employer and welcomes applications from diverse candidates. The salary range for this role is $33.02 to $41.26 per hour, with opportunities for professional growth and development.