Patient Access Representative II-Per Diem

1 month ago


San Mateo, California, United States Sutter Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative II to join our team at Sutter Health. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a seamless and efficient registration and financial clearance process.

Key Responsibilities
  • Greets patients and family members, obtaining and verifying relevant information for registration and financial clearance.
  • Enhances the patient experience by serving as the customer service point of contact, demonstrating knowledge of Sutter Health's system and service offerings.
  • Manages multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, and proprietary payer websites.
  • Utilizes strong communication and problem-solving skills to resolve patient concerns and issues.
  • Works effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Requirements
  • Equivalent experience will be accepted in lieu of the required degree or diploma.
  • HS Diploma or equivalent education/experience.
  • Preferred experience in a hospital or clinic environment, insurance company, managed care organization, or financial service setting.
  • General knowledge of patient access, financial counseling, and functions in acute and non-acute settings.
  • Working knowledge and understanding of insurance and medical terminology.
  • Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
Working Conditions

This position may regularly work with hazardous or potentially hazardous drugs, as identified by the National Institute for Occupational Safety and Health (NIOSH) for purposes of USP 800.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $33.02 to $41.26 / hour.



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