Patient Access Representative III
1 week ago
We are seeking a highly skilled and detail-oriented Patient Access Representative III to join our team at Sutter Health. As a key member of our access services team, you will play a critical role in ensuring the efficient and accurate registration of patients in Emergency, Ambulatory, Inpatient, and Outpatient service areas.
Key Responsibilities:- Obtain all necessary information to register and financially clear patients
- Act as a key resource by providing functional guidance and direction to new employees, resolving problems, and using sound judgment and initiative as workflow requires
- Help foster an environment in which continuous improvement in business processes and services is welcomed and recognized
- Responsible for providing issue identification, assessment, and resolution as well as technical support in order to achieve desired outcomes and compliance with the Electronic Health Record (EHR) and Sutter Health policies and standard procedures
- HS Diploma or General Education Diploma (GED)
- 2 years of recent relevant experience
- General knowledge of patient access, financial counseling, functions in acute, and non-acute settings
- Working knowledge and understanding of insurance and medical terminology
- Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge
- Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems
- Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring, both accurately and efficiently
- Possess verbal and written communication and active listening skills
- Accuracy and attentiveness to detail required
- Decision making and problem solving skills
- Must be able to work concurrently on a variety of tasks/projects in a diverse environment
- Ability to meet or exceed targeted customer service, productivity, and quality standards
- Computer proficiency skills required
- Requires the ability to work with and maintain confidential information
This is a full-time position working 8 hours a day, Monday through Friday, with no weekend requirements. The pay range for this role is $34.67 to $43.33 per hour, and the salary range may vary based on location. Sutter Health is an equal opportunity employer and offers a comprehensive benefits package.
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