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Customer Success Manager, Strategic

2 months ago

Redmond, Washington, United States Pushpay Full time
About the Role

We are seeking a highly skilled Strategic Customer Success Manager to join our team at Pushpay. As a key member of our customer success team, you will play a critical role in building and fostering relationships with our key Enterprise customers.

Key Responsibilities
  • Drive revenue retention and growth through proactive customer engagement and relationship-building
  • Develop and execute customized success plans to ensure customer adoption and utilization of Pushpay's products
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Proactively identify and pursue upsell and cross-sell opportunities to drive revenue growth
  • Provide exceptional customer service and support to ensure high levels of customer satisfaction
Requirements
  • 5+ years of experience in customer success, account management, or a related field
  • Proven track record of driving revenue growth and customer retention
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong business acumen and understanding of the non-profit, education, and faith verticals
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading technology company that is making a positive impact in the world