Cloud Solutions Manager

2 weeks ago

Redmond, Washington, United States Experis Full time
Customer Success Account Manager

Are you a cloud enthusiast with a passion for delivering exceptional customer success? As a Customer Success Account Manager (CSAM), you'll be the key partner and delivery lead for our strategic enterprise customers, ensuring they unlock the full potential of Microsoft's Digital Cloud platforms. Your expertise in cloud technology, business acumen, and program management will be critical in orchestrating seamless post-sales support, aligning resources, and driving business outcomes for our customers.

Key Responsibilities:
  • Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders and technical professionals to ensure the delivery of quality solutions.
  • Customer Success Leadership: Align customer objectives with Microsoft's portfolio, link Customer Success Plans (CSPs) with account priorities, and develop executable programs of work.
  • Delivery & Program Management: Oversee program planning, customer reviews, and prioritization of engagements, ensuring customer outcomes are met and account goals are achieved.
Qualifications:
  • Required: Bachelor's Degree in Business, Computer Science, Psychology, Sociology, or a related field.
  • 5-7 years of experience in customer relationship management, customer success leadership, or delivery and program management.
  • Proven experience in solution delivery and customer-facing consulting within the cloud and IT services field.

This is a unique opportunity to work at the forefront of cloud technology, driving customer success and making an impact in high-stakes projects. You'll be part of a fast-paced, innovative environment where your work directly influences the success of strategic customer engagements. Plus, the flexible working arrangement allows you to maintain a healthy work-life balance.

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