Senior Product Manager

3 days ago

Redmond, Washington, United States Microsoft Corporation Full time
About the Role

We are seeking a highly skilled Senior Product Manager to lead our efforts in transforming and improving the way Customer Service is delivered through AI first innovations.

The ideal candidate will bring a deep understanding of Artificial Intelligence (AI), Machine Learning (ML), Large Language Models (LLMs), Communication Channels (Digital, Voice), Contact Center Operations, User Experience (UX), and diagnostic platforms.

Key Responsibilities
  • Develop and execute a product vision, roadmap, and strategy to leverage generative AI to identify process steps to automate and power a self-learning contact center and build new customer service application experiences.
  • Collaborate with BIC executive leadership and VIP customers to create and maintain strategic alignment.
  • Engage with engineering teams across Microsoft to align dependencies and co-innovation.
  • Partner with UX designers, Engineers, and researchers to deliver world-class user experiences (UX).
  • Partner with data science teams to deliver leading AI capabilities and incorporate key insights.
  • Measure and report on the success of the problem space through relevant metrics and Key Performance Indicator (KPIs).
  • Drive a culture of quality, innovation, collaboration, and teamwork, and embody our Culture and Values.
Requirements
  • Bachelor's Degree AND 5+ years experience in product/service/project/program management or software development OR equivalent experience.
  • Experience in presenting to and managing product status with senior executives and customers.
  • Experience with contact center and communication channels (voice, digital) applications, data analytics, AI, LLMs, and related technologies.
Additional Requirements
  • Ability to meet Microsoft stipulated security and background screening requirements.
About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

  • Senior AV Production Manager

    2 days ago

    Redmond, Washington, United States Eurest Full time

    Job OverviewEurest, a leading provider of business and industry dining, is seeking a highly skilled Senior AV Production Manager to join their team. As a key member of the leadership and professional support team, you will play a critical role in delivering world-class meals and events to corporate clients across the country.As a Senior AV Production...

  • Senior Product Marketing Manager

    2 days ago

    Redmond, Washington, United States Mediabistro Full time

    Job Title: Senior Product Marketing ManagerMicrosoft is seeking a highly skilled Senior Product Marketing Manager to join our Productivity and Collaboration Copilot organization. As a key member of our team, you will play a pivotal role in driving our field readiness and customer engagement initiatives in support of our Viva and Copilot GTM efforts.Key...

  • Senior .NET Technical Product Manager

    2 days ago

    Redmond, Washington, United States TranSquared inc Full time

    **Job Title:** Senior .NET Technical Product Manager**Job Summary:** We are seeking a highly skilled Senior .NET Technical Product Manager to lead the design, build, and configuration of applications. As the primary point of contact, you will be responsible for developing a business process definition repository and implementing Business Activity Monitoring...

  • Senior Product Manager for Identity and Access Management Solutions

    2 weeks ago

    Redmond, Washington, United States Microsoft Corporation Full time

    Job Title: Senior Product Manager for Identity and Access Management SolutionsMicrosoft Corporation is seeking a highly skilled Senior Product Manager to lead the product strategy and execution for our Identity and Access Management (IAM) solutions. As a key member of our team, you will be responsible for developing and refining the product vision and...

  • Senior Product Manager

    3 weeks ago

    Redmond, Washington, United States Amazon Full time

    About the RoleWe are seeking a Senior Product Manager - Technical to join our Kuiper team. As a key member of our software and networking team, you will be responsible for driving the roadmap, requirements, and feature delivery across customer-facing mobile app experiences.You will work closely with our customers and partners to refine requirements,...

  • Senior Product Manager

    4 days ago

    Redmond, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager - Technical to join our Kuiper Software & Networking team at Amazon. As a key member of our team, you will be responsible for driving the roadmap, requirements, and feature delivery across customer-facing mobile app experiences.You will work closely with our customers and partners to refine...

  • Senior Product Manager

    4 days ago

    Redmond, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager - Technical to join our Kuiper team. As a key member of our team, you will be responsible for driving the roadmap, requirements, and feature delivery across embedded software components.You will work closely with our customers and partners to refine requirements, understand constraints,...

  • Senior Product Manager

    3 weeks ago

    Redmond, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager - Technical to join our Kuiper team. As a key member of our team, you will be responsible for driving the roadmap, requirements, and feature delivery across embedded software components.You will work closely with our customers and partners to refine requirements, understand constraints,...

  • Senior Product Manager

    2 days ago

    Redmond, Washington, United States Microsoft Corporation Full time

    Join Microsoft's Azure Customer Experience TeamWe're seeking a talented Senior Product Manager to drive excellence in building world-class support delivery processes, tools, and frameworks for our Azure customers.About the RoleAs a Senior Product Manager, you will oversee the design, build, and successful adoption of processes and tools, ensuring our...

  • Senior Product Manager

    4 days ago

    Redmond, Washington, United States Microsoft Corporation Full time

    About the RoleWe are seeking a Senior Product Manager to join our Xbox team, responsible for driving the development of our developer ticketing, feedback, and community support systems. This role will leverage cutting-edge AI solutions to enhance customer experiences and optimize processes.Key ResponsibilitiesPartner with internal and external stakeholders...

  • Senior AV Production Manager

    2 days ago

    Redmond, Washington, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Senior AV Production Manager to join our team at Compass Group, North America. As a key member of our leadership team, you will be responsible for managing and leading our AV production operations, ensuring seamless execution of events and productions.Key ResponsibilitiesManage day-to-day...

  • Product Manager

    3 weeks ago

    Redmond, Washington, United States Goli Tech Full time

    Job DescriptionWe are seeking a highly skilled Senior Product Manager to join our dynamic and growing client marketplace team at Goli Tech. In this role, the successful candidate will be responsible for owning the customer communications strategy for updates on their orders throughout the order lifecycle. Key responsibilities include creating a vision for...

  • Senior Product Manager

    2 days ago

    Redmond, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our Kuiper team. As a key member of our organization, you will play a crucial role in defining and implementing Kuiper satellite communication services.Key ResponsibilitiesWork directly with customers, engineering teams, and operational stakeholders to define Kuiper service...

  • Senior Product Manager

    4 days ago

    Redmond, Washington, United States Amazon Full time

    Job DescriptionProject Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Our mission is to bring fast, affordable broadband to unserved and underserved communities around the world.We are seeking a Senior Product Manager to drive the technical vision and roadmap for Kuiper's...

  • Senior Production TPM, Project Kuiper

    5 hours ago

    Redmond, Washington, United States Amazon Full time

    About the RoleAs a Senior Technical Program Manager for Satellite Manufacturing at Amazon, you will be responsible for leading the production roadmap for production value streams that deliver end-to-end solutions for sourcing, building, testing, and integrating satellites.You will establish the linkage between production roadmap and annual goals and...

  • Senior Product Pricing Strategist

    3 weeks ago

    Redmond, Washington, United States AG Consulting Partners, Inc. Full time

    Job Title: Senior Product Pricing StrategistWe are seeking a highly skilled Senior Product Pricing Strategist to join our team at AG Consulting Partners, Inc. As a key member of our organization, you will play a critical role in driving business growth through effective pricing strategies.Key Responsibilities:Develop and implement pricing strategies that...

  • Senior Staff Product Engineer

    4 weeks ago

    Redmond, Washington, United States Stryker Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Staff Product Engineer to join our team at Stryker. As a key member of our engineering team, you will be responsible for leading cross-functional teams to develop and implement life-saving medical devices.Key Responsibilities:Lead a cross-functional team to ensure end-to-end project success,...

  • Senior Director Product Marketing Leader

    2 days ago

    Redmond, Washington, United States Mediabistro Full time

    Job Title: Senior Director Product MarketingMicrosoft is seeking a seasoned Senior Director Product Marketing to lead the product marketing efforts for Intune, a market-leading platform in the Unified Endpoint Management space (UEM). As a key member of the Microsoft team, you will be responsible for developing and executing the product marketing strategy to...

  • Senior Staff Product Engineer

    1 month ago

    Redmond, Washington, United States Stryker Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Staff Product Engineer to join our team at Stryker. As a key member of our engineering team, you will be responsible for leading cross-functional teams to develop and implement life-saving medical devices.Key ResponsibilitiesLead a cross-functional team to ensure end-to-end project success,...

  • Senior Product Designer, Industry Solutions Engineering

    3 days ago

    Redmond, Washington, United States Microsoft Corporation Full time

    Join Our Team as a Senior Product DesignerWe are seeking a highly skilled Senior Product Designer to join our Industry Solutions Engineering team at Microsoft Corporation. As a Senior Product Designer, you will be responsible for designing and developing innovative solutions that optimize the emotional and functional experience of our products, software,...