Strategic Account Manager

4 weeks ago

Redmond, Washington, United States Terex Full time
Job Description:

The Strategic Account Manager, Services is responsible for managing key client accounts, developing long-term relationships, and fostering a deep understanding of the clients' business needs.

This role focuses on driving sales growth, ensuring customer satisfaction, and maximizing the potential of strategic partnerships.

The Strategic Account Manager, Services will serve as the primary point of contact for clients, with a specific focus on Lifecycle support.

They will work closely with the commercial and services teams, ensuring that client needs are met and exceeded through innovative solutions, exceptional service, and dedicated support.

Main Tasks/Responsibilities:Account Management:
  • Develop and maintain strong, long-lasting client relationships.
  • Serve as the lead point of contact for all client account management service matters.
  • Support contracts negotiations and closure of agreements to maximize market share and associated profits.
  • Ensure the timely and successful delivery of solutions according to client needs and objectives.
  • Collaborate with internal teams to identify and grow opportunities within the North American region.
Strategic Planning:
  • Develop strategic plans for key accounts, aligning with clients' business objectives.
  • Identify new business opportunities within existing accounts.
  • Conduct market research and analysis to understand the competitive landscape and client needs.
  • Provide strategic insights and recommendations to clients to help them achieve their goals.
Service Excellence:
  • Ensure a high standard of service delivery to clients, addressing their needs promptly and effectively.
  • Collaborate with customer support teams to resolve issues and enhance client satisfaction.
  • Develop and implement client service improvement initiatives based on feedback and best practices.
  • Regularly engage with clients to understand their service experience and identify areas for improvement.
Performance Management:
  • Monitor and analyze account performance metrics.
  • Prepare and deliver regular reports on account status, including sales metrics, forecasts, and key performance indicators (KPIs).
  • Address client queries and issues promptly to maintain high levels of client satisfaction.
Collaboration:
  • Work closely with the sales team to identify and secure growth opportunities.
  • Collaborate with product development teams to ensure client feedback is incorporated into product improvements.
  • Partner with marketing to develop tailored marketing initiatives for key accounts.
  • Coordinate with customer support to ensure seamless service delivery and issue resolution.
Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field.

Strong negotiation and sales skills.

Excellent communication and interpersonal skills.

Strategic thinker with the ability to analyze and solve complex problems.

Ability to manage multiple projects simultaneously and work in a fast-paced environment.

Proficiency in CRM software (e.g., Salesforce) and MS Office Suite.

Customer-centric mindset with a passion for delivering exceptional service.

High level of integrity and dependability with a strong sense of urgency and results orientation.

Self-motivated, proactive, and able to work independently as well as part of a team.

Ability to travel as needed to meet with clients and attend industry events.

Preferred Previous Experience:

5+ years of experience in account management, sales, or related fields, focusing on strategic accounts, preferably with a technical bias.

Proven track record of meeting or exceeding sales targets and managing large client accounts.

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