Senior Complaint Resolution Specialist

2 weeks ago


San Diego, California, United States Becton, Dickinson & Company Full time
Job Summary

The Senior Complaint Investigation Specialist role is responsible for leading investigational activities related to Dispensing Solution devices. This role supports the daily activities of technical staff in an assigned area, receiving priorities from the team's Specialist, Technical, Project Management, Skills, Manufacturing, and Business Services.

Key Responsibilities
  • Investigate and resolve complaints related to Dispensing Solution devices
  • Collaborate with technical staff to identify and address technical issues
  • Develop and implement process improvements to enhance technical support
  • Provide training and guidance to technical staff on investigational procedures
  • Communicate with stakeholders to ensure effective issue resolution
Requirements

To be successful in this role, you will need:

  • Strong technical knowledge of Dispensing Solution devices
  • Excellent investigational and problem-solving skills
  • Ability to work collaboratively with technical staff and stakeholders
  • Strong communication and interpersonal skills
  • Ability to prioritize tasks and manage multiple projects


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