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Senior Complaint Resolution Specialist

2 months ago


San Diego, California, United States Becton, Dickinson & Company Full time
Job Summary

The Sr. Complaint Investigation Specialist role is a critical component of our Dispensing Solution devices team. As a key member of our technical staff, you will be responsible for conducting thorough investigations into customer complaints and concerns. Your expertise will help us identify and resolve issues efficiently, ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Investigate customer complaints and concerns related to Dispensing Solution devices
  • Collaborate with technical staff to resolve issues and implement corrective actions
  • Develop and maintain knowledge of Dispensing Solution devices and related technical information
  • Provide technical support to customers and internal stakeholders
  • Contribute to the development of technical documentation and training materials
Requirements

To be successful in this role, you will need:

  • Strong technical knowledge of Dispensing Solution devices and related systems
  • Excellent investigation and problem-solving skills
  • Effective communication and collaboration skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
What We Offer

Becton, Dickinson & Company is committed to providing a supportive and inclusive work environment. As a Sr. Complaint Investigation Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.