Customer Complaints Specialist
2 months ago
Job Title: Customer Complaints Specialist
Location: San Diego, CA
Duration: 12+ Months Contract
Total Hours/week: 1st Shift
Client: Medical Device Company
Job Category: Quality
Level Of Experience: Seniority Level
Employment Type: Contract on W2 (US Citizens Or GC Holders Only)
Job Summary:
We are seeking a highly skilled Customer Complaints Specialist to join our team at MillenniumSoft. The successful candidate will be responsible for managing and resolving customer complaints in a timely and efficient manner.
Key Responsibilities:
- Collaborate with clinical, technical, and regulatory employees to determine product event status and MDR reportability
- Assure timeliness and compliance with all FDA regulations and standards related to the review of events/complaints for BD products
- Write and submit eMDR reports to the FDA and Health Canada in strict adherence with regulatory requirements and timelines
- Coordinate, research, and prepare correspondence in response to FDA and global regulatory agencies requests for additional information
- Maintain complaint and MDR file documentation in accordance with regulatory requirements
- Perform other duties as assigned
Requirements:
- Bachelor's degree (chemistry, engineering, nursing) strongly preferred
- 1 to 2 years' experience in Quality, Regulatory or Complaint management is preferred
- Working knowledge of QA, Regulatory/Quality Compliance in a medical device industry
- Attention to detail is essential
- Strong proficiency with MS Office tools to include Word, Excel, PowerPoint and Outlook
- Prior work experience with TrackWise Complaint Handling System preferred
- Prior experience filing eMDRs preferred
What We Offer:
MillenniumSoft offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.
-
Customer Complaints Specialist
2 weeks ago
San Diego, California, United States MILLENNIUMSOFT Full timeJob Title: Customer Complaints SpecialistMillenniumSoft is seeking a highly skilled Customer Complaints Specialist to join our team. The ideal candidate will have a strong background in quality assurance and regulatory compliance, with experience in complaint management and processing of event reporting.Key Responsibilities:Collaborate with clinical,...
-
Customer Complaints Specialist
1 month ago
San Diego, California, United States MILLENNIUMSOFT Full timeJob Title: Customer Complaints SpecialistMillenniumSoft is seeking a highly skilled Customer Complaints Specialist to join our team. As a key member of our quality assurance team, you will be responsible for managing and resolving customer complaints in a timely and efficient manner.Key Responsibilities:Collaborate with clinical, technical, and regulatory...
-
Customer Complaints Specialist
2 months ago
San Diego, California, United States MILLENNIUMSOFT Full timeJob Title: Customer Complaints SpecialistJob Summary:We are seeking a highly skilled Customer Complaints Specialist to join our team at MillenniumSoft. The successful candidate will be responsible for managing and resolving customer complaints in a timely and efficient manner.Key Responsibilities:Collaborate with clinical, technical, and regulatory employees...
-
Customer Complaint Specialist
1 month ago
San Marcos, California, United States Hollandia Dairy Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Complaint Specialist to join our team at Hollandia Dairy. As a key member of our quality team, you will be responsible for tracking, trending, and investigating customer complaints, as well as implementing corrective and preventive actions to ensure the highest level of quality and customer...
-
Customer Complaint Specialist
3 weeks ago
San Marcos, California, United States Hollandia Dairy Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Complaint Specialist to join our team at Hollandia Dairy. As a key member of our quality team, you will be responsible for tracking, trending, and investigating customer complaints, as well as implementing corrective and preventive actions to ensure the highest level of quality and customer...
-
Medical Device Complaint Specialist
3 weeks ago
San Diego, California, United States MML US, Inc. Full timeMainstay Medical: A Leader in Medical Device InnovationMainstay Medical is a pioneering medical device company dedicated to developing innovative solutions for people with chronic mechanical Low Back Pain. Our flagship product, ReActiv8, is a neurostimulation system designed to improve the quality of life for those affected by this debilitating condition.The...
-
Product Complaint Associate
3 weeks ago
San Diego, California, United States BioPhase Solutions Full timeJob OverviewAt BioPhase Solutions, we are seeking a skilled Product Complaint Associate to join our team. This temporary role will focus on investigating product complaints in a lab setting.Key Responsibilities:Conduct lab tests to identify root causes of product complaints.Analyze data and document findings to ensure compliance with documentation and safety...
-
Customer Service Specialist
2 weeks ago
San Diego, California, United States Ajilon Full timeAjilon Representative Job DescriptionAs a Customer Service Specialist at Ajilon, you will be responsible for handling high-volume inbound calls daily. Your key tasks will include answering customer questions, directing them to the correct people, and performing light troubleshooting of mechanical or electrical products. Additionally, you will assist...
-
Complaint Resolution Specialist
2 weeks ago
San Francisco, California, United States University of California , San Francisco Full timeJob SummaryThe University of California, San Francisco seeks a highly skilled Complaint Resolution Officer to join our team in the Office for the Prevention of Harassment and Discrimination (OPHD). As a key member of our Intake Team, you will be responsible for conducting outreach and intake interviews related to allegations of violations of the University's...
-
Complaint Resolution Specialist
3 weeks ago
San Francisco, California, United States University of California Full timeJob SummaryThe Complaint Resolution Officer plays a critical role in addressing complaints of harassment and discrimination at the University of California, San Francisco (UCSF). This position requires a high level of discretion, independence, and judgment to assess and negotiate complex situations, maintain confidentiality, and ensure neutrality when...
-
Customer Service Representative
4 weeks ago
San Diego, California, United States Ajilon Full timeAjilon Job DescriptionWe are seeking a skilled Customer Service Specialist to join our team at Ajilon.Key Responsibilities:Answer inbound calls from customers and provide assistance with their queries.Help customers understand their bills and resolve any issues they may be experiencing.Aid clients in starting, stopping, or transferring their services.Resolve...
-
Parts Specialist
2 months ago
San Diego, California, United States O'Reilly Auto Parts Full timeJob SummaryO'Reilly Auto Parts is seeking a highly skilled Parts Specialist to provide exceptional customer service to retail and installer customers. As a key member of our team, you will be responsible for delivering a high level of service, supporting store management, and contributing to the accomplishment of assigned tasks.Key ResponsibilitiesProvide...
-
Customer Experience and Retail Specialist
3 weeks ago
San Diego, California, United States Hawthorne Machinery Co. Full timeAbout the RoleWe are seeking a highly skilled Customer Experience and Retail Specialist to join our team at Hawthorne Machinery Co. This is an exciting opportunity to contribute to our company's success by optimizing the Voice of the Customer (VOC) in our marketing efforts.Key ResponsibilitiesUnderstand and interpret customer feedback from various surveys,...
-
Customer Service Specialist
3 weeks ago
San Diego, California, United States Ajilon Full timeAjilon Job OpportunityWe are seeking a skilled Call Center Representative to join our team at Ajilon.Key Responsibilities:Receive and respond to high-volume inbound calls from customers.Answer customer questions and direct them to the correct personnel as needed.Perform light troubleshooting of mechanical or electrical products.Assist customers with payments...
-
Quality Assurance Specialist
2 weeks ago
San Diego, California, United States Top Dogg Staffing Full timeQuality Assurance SpecialistThe Position Quality Assurance Specialist (Medical Device-Spine) Medical Equipment / Devices Information Technology - Quality AssuranceFull-time United States - California - San Diego - Vista The Compensation $ 80,000 -$91,000 Benefits - FullRelocation Assistance Available - NoCommission Compensation - No Bonus Eligible - Yes...
-
Customer Service Coordinator
4 weeks ago
San Jose, California, United States Motor Home Specialist Full timeJob Summary:We are seeking a highly organized and customer-focused Service Receptionist to join our team at Motor Home Specialist. As a key member of our service department, you will be responsible for providing exceptional customer service, managing the service calendar, and ensuring seamless communication with our customers and service team.Key...
-
Customer Service Representative
2 weeks ago
San Diego, California, United States MG Properties Full timeAbout the Role:The Customer Care Specialist position at MG Properties is a key role in providing exceptional customer service to residents and internal/external customers. This position requires a professional and courteous demeanor, with the ability to think on your feet and react to situations effectively. The ideal candidate will possess strong...
-
Customer Support Specialist
1 month ago
San Diego, California, United States Ride1Up Full timeCustomer Support SpecialistRide1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. We are seeking a highly skilled Customer Support Specialist to join our team and provide exceptional customer service.Key ResponsibilitiesProvide customer support via email and phone utilizing our Customer Support Portal...
-
Customer Engagement Specialist
2 months ago
San Diego, California, United States Vets Hired Full timePosition Overview: Client Specialist AssociateAs a Client Specialist Associate, you will play a pivotal role in fostering customer relationships and ensuring satisfaction. Your passion for assisting others and resolving issues will be essential in representing our brand effectively. This position is integral to enhancing our customer-centric offerings and...
-
Customer Service Representative
2 months ago
San Jose, California, United States Motor Home Specialist Full timeJob SummaryWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Motor Home Specialist. As a key member of our service center, you will be responsible for providing exceptional customer service, managing the front desk, and ensuring a seamless experience for our clients.Key ResponsibilitiesManage the front...