Executive Director of Front of House Operations

2 weeks ago

New York, New York, United States Maxim ES Full time
Job Title: General Manager

Maxime's is a prestigious private member's club located on Madison Avenue, New York, offering exceptional experiences to its members and guests. As the General Manager, you will be responsible for overseeing Front of House operations in our Zodiac restaurant, providing a level of service that exceeds guest expectations, and ensuring all staff work together as an effective team to deliver exceptional hospitality.

Key Responsibilities:
  • Ensure exceptional service standards and Member satisfaction in our Zodiac restaurant through collaboration with all departments.
  • Promote a team culture and passion for hospitality, food, and beverage.
  • Set an example for impeccable service, maintaining the ability to step into any role in the restaurant in the absence of staff or during moments of high volume.
  • Responsible for maintaining service training materials, working collaboratively with the Director of Restaurants to ensure service standards are communicated and upheld with excellence.
  • Enhance the private club experience by delivering an exceptional guest experience that balances charm, warmth, hospitality, and sophistication - fine-tuned to the individual member/guest.
  • Respond swiftly to address employee or Member/guest conflicts and complaints through Company's complaint handling procedure.
Operations:
  • Manage all aspects of service on a daily basis, in a truly hands-on fashion through breakfast, lunch, and dinner service.
  • Accountable for ensuring all aspects of the dining room are in excellent condition: lighting, temperature, bathrooms, cleanliness, seating arrangements, table settings, and 'mise en place';
  • Lead pre-shift meetings in collaboration with Culinary and Beverage/Wine leadership to communicate operational/service changes;
  • Direct dining room service, controlling the greeting and seating of guests;
  • Maintain the safety and security of all employees, Members/guests, and company assets, including compliance with health, safety, sanitation, and workforce/labor regulations and procedures.
Business & Financial:
  • Collaborate closely with the Director of Restaurants on workforce planning, ensuring appropriate staffing levels for current and future business needs.
  • Complete effective, accurate, and timely inventory tasks.
  • Compile and monitor daily reports, e.g., daily performance of the dining room(s); payroll timesheets and tip reports.
  • Operate the business within established budgetary parameters, and contribute to achieving Company financial objectives, by monitoring payroll, sales, and departmental costs.
  • Responsible for recruiting and hiring activities for the dining room.
Requirements:
  • Proven experience working in a fine dining restaurant or hotel environment.
  • Previous management experience required, preferably in a New York City hotel or restaurant environment.
  • Restaurant Management Certification or college degree in a related field, preferred.
  • Proficiency in a variety of technology systems, especially Microsoft Office, Microsoft Excel, Google Suite, POS platforms, reservation management platforms, and various business analysis programs.
  • Current NYC Food Protection Certificate.
  • Ability to work independently, with minimal supervision.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
  • Ability to be flexible with job demands and open-minded when being asked to complete tasks.
  • Ability to operate and use all equipment necessary to run the restaurant.
  • Ability to move or handle equipment throughout the restaurant, generally weighing up to 50 pounds.

Maxime's is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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