Director of Operations Banking
22 hours ago
Amalgamated Bank is seeking a seasoned Director of Operations, Banking to lead the banking division's operational strategy and ensure the successful execution of all operational processes.
Key Responsibilities:- Develop and implement the division's three-year strategy in support of the enterprise strategy.
- Lead planning exercises to identify key initiatives to drive the operational strategy forward.
- Leverage technology to ensure scalability and resiliency of operational units.
- Oversee all aspects of banking division operations, including cash management, deposit operations, and loan servicing.
- Identify opportunities to improve operational structure, in-house/outsourced models, process workflows, and/or back-office systems.
- Ensure appropriate staffing levels as the organization continues to grow.
- Identify and develop top talent, ensuring succession plans are in place for all critical roles and operational areas.
- Bachelor's degree or equivalent experience.
- Minimum years of demonstrated operations management experience at a financial institution with knowledge of payment processing, item processing, and loan servicing.
- Experience with ServiceNow, JIRA, or other ticketing systems.
- Direct experience with rolling a ticketing system out across operational units is a plus.
- Knowledge of bank systems, including banking cores, payment engines, and item processing exchanges.
- Direct experience within the FIS ecosystem and the Horizon core is preferred.
- Experience in large leading diverse teams to drive results, process improvement, and optimize efficiency.
- Demonstrated experience influencing outcomes across cross-functional teams.
- Experience with M&A activity, specific to core and ancillary system conversions.
- Six sigma certification is a definite plus.
Amalgamated Bank offers a competitive salary range of $220,000 to $240,000, depending on experience and qualifications. We are an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
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