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Customer Support Technical Specialist

2 months ago

Hanover Park, Illinois, United States FUJIFILM Corporation Full time
Job Title: Customer Support Technical Specialist

We are seeking a highly skilled Customer Support Technical Specialist to join our team at FUJIFILM Corporation. As a key member of our support team, you will be responsible for ensuring that our customers receive exceptional technical support and service.

Responsibilities:
  • Provide technical support and service to customers via phone, email, and in-person interactions.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain technical documentation and knowledge base articles to support customer inquiries.
  • Participate in product launches and training sessions to ensure a smooth transition of new products and services.
  • Work closely with engineering teams to identify and resolve technical issues and improve product quality.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance customer experience.
Requirements:
  • 5+ years of experience in a technical support role, preferably in the printer industry.
  • Exceptional customer service and communication skills.
  • Ability to read and understand engineering drawings and technical documentation.
  • Knowledge of failure modes and rates for various laser printer components.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Ability to travel as needed to support customer sites and attend training sessions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a global leader in the printer industry.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your resume and cover letter to apply for this exciting opportunity.