Technical Support Specialist
17 hours ago
Technical Support Specialist
Job SummaryCrown Holdings is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for investigating factory quality problems, customer and consumer complaints, and providing reports with clear conclusions and recommendations.
Key Responsibilities- Investigate factory quality problems and customer complaints using a broad range of skills and techniques.
- Manage and record work requests using appropriate IT systems.
- Contribute to the wider activities of Materials and Crown Technology.
- Degree in science or engineering subject.
- Several years relevant experience in a similar technical support role.
- Demonstrated ability to work in a laboratory or manufacturing environment.
- Excellent written communication skills.
- Excellent interpersonal/verbal communication skills.
- Able to manage and plan multiple work requests.
- Customer focussed problem solver.
- Self-starter and able to work with minimal supervision, but also effective as a member of a team.
- Diligent and attention to detail.
- Able to learn and apply new techniques quickly and effectively.
30 - 40%
Crown Holdings is an equal opportunity employer. We do not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion, veteran status, or any other status protected by law.
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