Customer Service Representative

1 week ago


Woodbridge, New Jersey, United States PeopleShare Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Solutions Center, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answering Customer Inquiries: Respond to customer calls, emails, and chats regarding NJ auto, home, and umbrella policies, coverages, and premiums.
  • Policy Knowledge: Develop and maintain comprehensive knowledge of all three lines (Auto, Homeowner, and Umbrella) for NJ, including policy details, coverages, and premiums.
  • First Call Resolution: Deliver exceptional customer service by resolving customer issues on the first call, making it easy for them to do business with us.
  • Data Entry: Accurately enter and update policy information into our processing systems and handle phone inquiries.

Requirements:

  • Excellent Communication Skills: Possess excellent interpersonal, listening, and communication skills to effectively interact with customers.
  • Analytical and Decision-Making Skills: Demonstrate strong analytical and decision-making skills to resolve customer issues and make informed decisions.
  • Flexibility and Adaptability: Show flexibility and adaptability to work in a fast-paced environment and handle multiple priorities.
  • Willingness to Learn: Demonstrate a willingness to learn new functions and systems within the Customer Solutions Center.

About PeopleShare:

PeopleShare is a leading staffing agency in the region, providing temporary to hire and permanent jobs in various industries. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.



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