IT Support Specialist

4 weeks ago


Seattle, Washington, United States TEKsystems Full time
Job Description

As a skilled IT Support Specialist at TEKsystems, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to troubleshoot and resolve software, hardware, and connectivity issues remotely, ensuring a seamless user experience. You will work closely with our team to resolve or properly close aging tickets, taking ownership of employee issues and following up on the status of problems in a timely manner. Additionally, you will maintain a high degree of customer service for all support queries and adhere to all service management principles. Your analytical skills will be put to the test as you strive to achieve a 90% First Call Resolution rate. Key requirements for this role include prior Service Desk or Desktop Support experience, Incident Management experience, and strong knowledge of Microsoft-based operating systems with an emphasis on Windows 10. You will also be expected to have experience with using and troubleshooting Outlook 2010, 2013, Office 365 within a corporate network environment, as well as familiarity with VPN issues, wired and Wi-Fi Networking bound with Windows Active Directory, and home network troubleshooting. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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