Sales Growth and Customer Relations Specialist

4 days ago

Richmond, California, United States The Chefs' Warehouse Full time

We are seeking a highly motivated Inside Sales Associate to join our team at The Chefs' Warehouse. As an Inside Sales Associate, you will play a crucial role in generating revenue and fostering customer relationships for the company.

**Job Summary:**

The Inside Sales Associate is responsible for proactively reaching out to potential and existing customers, understanding their needs, and promoting products and services to meet those needs. This position requires strong communication skills, sales acumen, and a customer-centric approach to drive sales growth and customer satisfaction.

Key Responsibilities:

  • Respond to incoming calls from customers, prepare orders, and expedite them efficiently.
  • Suggest and sell additional items over the phone to increase average order value.
  • Inform customers of items not ordered or out of stock, offering substitutes where available.
  • Review accuracy of incoming orders, collect and input orders submitted via fax, email, or voicemail.
  • Ensure accuracy of outgoing orders entered into the system.
  • Collaborate with outside sales teams to report irregularities, problems, and requests for assistance.
  • Direct phone calls to the appropriate team members as needed.
  • Build and maintain customer relationships through exceptional service and support.
  • Deal professionally with customers, vendors, and fellow employees, both on the phone and in person.
  • Cooperate with other members of the sales team and departments to ensure excellent customer service levels.
  • Assist with processing special orders and customer price lists.
  • Provide backup vacation coverage for Sales Representatives and assist with workload when absent.
  • Attend inside/outside sales meetings and participate in sales activities as needed.
  • Document and record customer complaints on Footprint and create quarterly reports.

Requirements and Qualifications:

  • High School Diploma required; previous food service distribution Inside Sales/Customer Service and/or call center experience preferred.
  • Strong knowledge of food service products, product categories, and vendor community a plus.
  • Must be a team player with a positive attitude.
  • Excellent verbal, telephone, and written communication skills.
  • Data entry and 10-key experience required.
  • Self-motivated, professional, goal-oriented, and able to handle multiple tasks.
  • Must have a sense of urgency and be able to work under pressure.
  • Flexibility: ability to work well with all departments and levels of staff both internally and externally.
  • Follow-through skills essential.
  • Bilingual (Spanish/English) a plus.

Benefits:

  • Paid Vacations, Paid Holidays
  • Health, Dental, and Medical Benefits
  • Weekly pay
  • Life Insurance
  • 5% above cost for our high-quality food products
  • Employee discounts for travel and events
  • 401k
  • Employee Stock Purchase Plan

About Us:

The Chefs' Warehouse is an industry leader in food distribution, providing exceptional quality and brand building with broadline food service distribution for over 35 years. We introduce more than 2,000 artisan producers of the world's finest ingredients from over 40 countries to the finest chefs in the world.

Estimated Salary: $26-$28 per hour based on location and experience.

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