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Guest Service Supervisor

2 months ago

Portland, Oregon, United States Global Partners Full time

About Global Partners LP

We are a leading independent owner, supplier, and operator of gasoline stations and convenience stores in the Northeast. Our company is committed to delivering exceptional customer service and ensuring the safety and appearance of our stores.

Job Summary:

The Guest Service Supervisor is responsible for supervising store operations and personnel in the absence of the store manager and assistant manager. This role ensures that company policies and procedures are followed, while delivering a high level of customer service, store safety, and appearance.

Key Responsibilities:

  • Ensure a quality buying experience for all customers
  • Make daily bank deposits by noon
  • Review end of day reports and assist in preparation of daily paperwork and banking functions as assigned by manager
  • Coach and direct employees to provide excellent customer service
  • Maintain an awareness of cleanliness both inside and outside of the store
  • Light equipment and yard maintenance
  • Order and receive merchandise utilizing inventory ordering guidelines
  • Implement all Company promotional initiatives
  • Maintain cash and inventory control during all supervised shifts
  • Pricebook maintenance
  • Ordering merchandise
  • Audit cashier paperwork for accuracy
  • Report all environment, maintenance issues, and unusual occurrences to the proper authority as well as management personnel

Requirements:

  • High School Diploma or equivalent
  • Ability to work unsupervised
  • Flexibility to work weekend, holiday, and/or evening shifts
  • Must have reliable transportation and valid driver's license
  • Ability to communicate with associates and guests
  • Must attend mandatory meetings (i.e. T.A.M., sexual harassment)

Physical Requirements:

  • Frequent bending, reaching, lifting of 1 to 15 lbs
  • Be able to lift up to 50 lbs on occasion
  • Reaching above shoulder height and bending below waist
  • Be able to freely access all areas of the store
  • Move quickly around store

Global Partners LP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are excited about this opportunity and think you could have an impact here, please apply.